Reviews
What Naishcombe likes about Best Western Swan:
Stayed here for 2 nights and dined in on one evening. Our room was comfortable with a 4-poster bed and full bathroom (shower over bath). We opted out of the breakfast which was pricy at £14.50 and we only wanted a light meal. Everywhere was clean, reception staff friendly and hotel quiet. Access to car park is a little tricky but this is well pointed out on the hotel website. We thought the bar prices a little high b... View all feedback. What TammyWilts doesn't like about Best Western Swan:
From the lunch menu in the bar we ordered : granary bloomer salmon sandwich, white bloomer cheese and chutney sandwich, home cut chunky chips. We got : cheap brown sliced bread salmon sandwich, cheap white sliced bread cheese and MANGO chutney sandwich and soggy oven chips. When we complained no one cared and we refused to pay and left. It's a shame as we stayed in the hotel a few times in the past and really enjoyed... View all feedback.
Reviews from various websites
Couldn't fault this hotel and one of its biggest assets the staff, who were always happy to help and very friendly. Great location and courtyard area just acros...
read moreLovely room with 4 poster and separate lounge area. Very clean and comfortable 5 . Breakfast Luke warm,disappointing quality and quantity, fruit ,cereals etc be...
read moreWe stopped at this restaurant for a cream tea because of the lovely seating area located across the road from the hotel. The view overlooks the Cathedral green...
read moreThe restaurant has a lovely sunny courtyard and garden right across from the hotel entrance, complete with full table service. The cheerful and attentive staff...
read moreSpent a sunny afternoon in this hotel's pleasant outside seating area with great views over Wells Cathedral. The food is reasonably priced and service good.
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read moreThe restaurant at this lovely hotel in Wells offers a picturesque setting with a view of the Cathedral green. The service is friendly and attentive, and the staff go above and beyond to make guests feel welcome. However, some guests found the food to be below average, with bland pasta and overpriced cream tea. Despite these drawbacks, the hotel itself offers comfortable rooms, helpful reception staff, and a quiet atmosphere. Overall, the Swan is a charming place to stay with great potential for improvement in their dining options.
Really poor service from the kitchen Bar staff were good Food was passable
The Fish and chips, poor, chips hard fish cold in the middle, saving grace they gave me a refund
We have had 2 three course evening meals over our stay and all were presented nicely, cooked perfectly and very tasty indeed. The reception, bar, restaurant and...
read moreI wasn't overly impressed with the evening meals. First night cold plates with areas of cold veg as if plated earlier and rest put on when ready. Dessert tart I...
read moreLovely food at the Swan. Friendly staff and attentive. Thanks all for a lovely evening.
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