Captain D's - Memphis

They rarely forget any items, like condiments. I've never received an incorrect or disappointing order. Service is consistently quick and accurate, though there... read more They rarely forget any items, like condiments. I've never received an incorrect or disappointing order. Service is consistently quick and accurate, though there are times they might overlook a condiment you asked for. Achieving perfection is challenging, but they come close. The restaurant is also very clean inside. Great job!

I haven't dined at a Captain D's in 20 years, and I was pleasantly surprised by how good it was! I ordered the three-piece fish, and it was perfectly crispy on... read more I haven't dined at a Captain D's in 20 years, and I was pleasantly surprised by how good it was! I ordered the three-piece fish, and it was perfectly crispy on the outside while the fish inside was cooked just right.

I believe the server's name was Lakayla, but she didn't have a name tag. Unfortunately, she was quite rude and lacked any customer service skills. Her hair was... read more I believe the server's name was Lakayla, but she didn't have a name tag. Unfortunately, she was quite rude and lacked any customer service skills. Her hair was unkempt and not pulled back. To make matters worse, she wore only one glove while plating the food and touched her face and other surfaces without washing her hands. Overall, it was not a pleasant experience.

Sat in drive-thru for over an hour!! Why? I have no clue what compelled me to do so, guess I just felt I was too far in to back out. And it may have been 4 or 5... read more Sat in drive-thru for over an hour!! Why? I have no clue what compelled me to do so, guess I just felt I was too far in to back out. And it may have been 4 or 5 cars ahead of me. And if it took me this long to get my food, rest assured those behind me didas well. And as time of typing this, I haven't gotten my food ???? First time going to this location but I will be very hesitantto return sadly. After an hour and a half, I left! Edit: just in case it's not fully apparent, I never got my food. FiguredI'd spent enough gas and time, that's more than what I would have paid.

Give the store manager Mr.Kenney a raise. His attitude and helpfulness the best thing about this location...Put some people in the kitchen who can read grill ti... read more Give the store manager Mr.Kenney a raise. His attitude and helpfulness the best thing about this location...Put some people in the kitchen who can read grill tickets and get somebody from behind the counter leaning avoiding work to take care the bathroomsbetter.