Chipotle Mexican Grill - Media

Preferential amounts for preferential skin tones. Wondered why my bowl was abnormally low on rice, beans, etc except for the cheese and queso I asked for extra... read more Preferential amounts for preferential skin tones. Wondered why my bowl was abnormally low on rice, beans, etc except for the cheese and queso I asked for extra of. Than I sat at a table an realized, all the similar shades were getting low gradeportions while other shades were getting higher or normal amounts. Not visiting this place again and denounce the franchisebased on discrimination after 10mins of viewing.

Never witnessed such incompetence. Paid $15 for a burrito thats smaller than my fist, and the sour cream lid wasn?t even sealed properly before being placed in... read more Never witnessed such incompetence. Paid $15 for a burrito thats smaller than my fist, and the sour cream lid wasn?t even sealed properly before being placed in the bag. This place is hit or miss depending on who?s working the shift when you order, but Ilikely won?t be returning to this location again.

Yesterday, my husband and I stopped by the Chipotle in Media for a quick lunch. We noticed that the service was struggling, likely due to staff shortages and so... read more Yesterday, my husband and I stopped by the Chipotle in Media for a quick lunch. We noticed that the service was struggling, likely due to staff shortages and some technical difficulties. However, we were very impressed by how the manager managed the situation. She creatively took orders on paper while overseeing the limited staff, ensuring that customers received their orders and that the service met their expectations. Although we didn't catch her name, we want to give a big shout-out to the manager who took our order on September 6, 2022, around 2:15 PM in Media. Kudos to her!

There should be a sign on the door indicating that only online orders are accepted, which prevents customers from entering. What is the reasoning behind this? I... read more There should be a sign on the door indicating that only online orders are accepted, which prevents customers from entering. What is the reasoning behind this? I personally prefer not to order online because it often results in receiving less food than expected, and there's no guarantee that the order will be prepared correctly.

We decided to stop by on a whim, and what we encountered was far from pleasant. The counters were dirty, ingredients were carelessly thrown together, and I watc... read more We decided to stop by on a whim, and what we encountered was far from pleasant. The counters were dirty, ingredients were carelessly thrown together, and I watched as a burrito was made with a torn tortilla. When we ordered queso, it was dumped haphazardly into the container, making quite a mess instead of landing neatly in the bowl. At checkout, the girl was about to throw it in a bag for me without cleaning it up, and I had to ask her to wipe it off; she didn't seem pleased by my request. The overall cleanliness of the counter was appalling, and honestly, I can't believe we didn’t just walk out. This was a truly disgusting experience, and we have no intention of returning—nor should you. I understand that hiring is challenging these days, but it seems like this team is running the place as if it were an abandoned soup kitchen. You really should be embarrassed. It's no surprise that the restaurant was empty; that should have been our first warning. What has happened to your brand, Chipotle?