Reviews
What Lucie Pfeffer doesn't like about Cold Stone Creamery:
They cancelled my Uber eats order and took forever to do it. They never actually contacted me to cancel or give a reason why. Terrible service. Won’t bother ordering here again. View all feedback. What Drake Howe likes about Cold Stone Creamery:
On the pricier side but it was nice to have free delivery as an option and we enjoyed everything we ordered, I had surrender to strawberry. Enjoyed the pieces of yellow cake throughout. Will be trying more flavors ? View all feedback.
Reviews from various websites
The ice is great, but the people I had happened to one of the workers her name was Lilianna. She was so inappropriate with my husband and asked questions and fu...
read moreThe best place to ever get ice cream the difference between them and Baskin Robbins is that Baskin Robbins ice cream in the shop-bought but Cold Stones ice crea...
read moreI love her coffee ice cream with walnuts and fudge in a waffle bowl! All right!
The night shift employee who was in 11/2/2022 was such a treasure? The sweetest thing ever
Unfortunate to say the guys serving have no customer service mindset.They keep you about 30 minutes waiting in the line, very unproductive way of serving and ma...
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read moreCold Stones offers a unique ice cream experience with hand-crafted flavors that stand out from competitors like Baskin Robbins. While many patrons rave about the delicious offerings—like the strawberry ice cream and Red Velvet Cake Sundae—service experiences seem to vary widely. Complaints include long wait times, unkempt store conditions, and occasional lapses in customer service etiquette, leaving some visitors frustrated. Despite the higher prices and mixed service reviews, the quality of the ice cream is undoubtedly a major draw, making it a popular destination for families seeking a treat. However, improvements in staff training and cleanliness are needed.