Auntie Anne's - MC LEAN

This review is for the Auntie Annie's located next to LL Bean. I approached the staff at the stand to request a cup of water, and she was quite rude, replying that she couldn't provide one. I'm not sure what their customer service standards are like, but I have no intention of returning to this location anytime soon. Don’t expect courteous service here.

This location lacks people skills and does not prioritize good customer service. We ordered three pretzels but did not receive our free one, and the gentleman at the cash register was rude. Overall, this does not reflect well on the establishment.

I don't understand why this place has so many negative reviews. The service was quick and excellent, and the pretzels were hot, fresh, and delicious!

Very frustrating experience this weekend when the teller refused to serve us pretzels in a small cup, as offered on the menu. I was told that the pretzel flavor I wanted was only offered in the large size, even when I pointed out that another type was in the warmer in the smaller cup. I felt pressured by the long line behind me and the stubbornness from the employee. I wonder how many other people ended up having to buy a larger size than they wanted because of this high pressure situation? Not the customer service I expect from Antie Anne's.

Absolutely horrible experience. The ladies there were so rude. I had order online 15 minutes ago and it should have been ready 5 minutes before I showed up and they had nothing. They said they don?t see my order and I have to wait for it to go through because their system is slow. 20 minutes later they realized it did go through because the receipt was laying next to the counter they just forgot.