Tropical Times Caribean - Maywood

The best jerk chicken in the western suburbs, and perhaps even all of Chicago!

The restaurant should have enough seating for customers who are waiting. I was informed that I couldn't sit in the dining chairs, and there were no available waiting seats. The female owner told me I had to wait until a seat opened up. I politely requested a refund of my $30.

When I asked when the food had been prepared, she bluntly said, "We cooked the food two days ago." To make matters worse, she refused to give me part of my order or issue a refund and essentially ignored me afterwards. The other staff members seemed intimidated by her, likely due to her close relationship with the owner. While I was waiting for my fully paid order, another customer inquired about a menu item and received the same rude treatment; instead of a simple yes or no, she just told him to check the board. I work hard for my money, as I’m sure everyone does. I chose this restaurant from many options and traveled nearly 40 miles for them to cater my special event, only to have a terrible experience. I’ve always had a fondness for Tripical Times, which is why I chose them, but after this experience, I can’t justify giving them my business again. In a world full of choices, I will not tolerate being treated with such disrespect or being denied the full order I paid for.

I would give this restaurant zero stars if I could. I found a dead, cooked fly in my cabbage as soon as I opened the container! On top of that, the woman at the window was incredibly rude.

I drive all the way from Gary, Indiana to visit this restaurant—need I say more?