Wendy's - Maumee

To Whom It May Concern, I am writing to express my disappointment following a very unfortunate visit to your location at 914 Conant St, Maumee, OH. Given that... read more To Whom It May Concern, I am writing to express my disappointment following a very unfortunate visit to your location at 914 Conant St, Maumee, OH. Given that this store has recently undergone renovations, one would expect that the staff would have ample time for training and that the operation would run smoothly upon reopening. Unfortunately, it seems that corporate oversight has fallen short. Our experience was marred from the start with a drive-thru order that faced significant delays. The order pickup area was congested, with vehicles backed up at least five deep in a space designed for only two. This clearly indicates another oversight on corporate's part. The cashier insisted we pull forward to clear the window, despite the obvious fact that there was nowhere for us to go due to the gridlock stemming from their inefficiency. When our order finally arrived, it was handed off carelessly, without any explanation or acknowledgment. I even asked if the order was correct, but received no response. Proper verification of orders is a common practice in the restaurant industry, essential for ensuring customer satisfaction, and this instance failed miserably on both counts. Upon arriving home, we discovered that our order was incorrect. We had ordered a Classic Chicken Combo and a Spicy Chicken Combo, but instead received a plain, unadorned Spicy Chicken Combo along with a sweetened iced tea—an option we were never given—and an undressed cheeseburger combo that we did not order. To top it off, we were overcharged and did not receive a receipt for proof of our transaction. It’s truly disheartening to see a Wendy's—once known for its commitment to quality in every aspect—fall so far below those standards. Given this experience, we will not be supporting your business in the future. Sincerely, [Your Name]

Worst Wendy's ever!!!! After placing my order and paying waited 20 mins before food was brought to my car. Not only did I get the wrong order one or two times b... read more Worst Wendy's ever!!!! After placing my order and paying waited 20 mins before food was brought to my car. Not only did I get the wrong order one or two times but three before I was asked what my order was then after telling them I was told they were out of bacon mind you everything I ordered had bacon. So after waiting 45 mins watching everyone go by I go to the window to see what is going on because this whole time I have a crying 5 year old crying about her food. Well finally got half of my food I order and just got out of there. And will never go back !!

Got there with 1 car in line , I waited about 15 mins for my cheesy bacon fries and a chicken wrap. The fries were cold the cheese was not even melted. And the... read more Got there with 1 car in line , I waited about 15 mins for my cheesy bacon fries and a chicken wrap. The fries were cold the cheese was not even melted. And the wrap had about 5 Pieces of meat on it and mostly lettuce. Very

Good food and nice employees read more Good food and nice employees

Slow through drive read more Slow through drive