Subway - Matthews

#28 - Fast Food - Matthews, Sandwiches, Cheese

Subway

Subway
3.6 / 5 (452 reviews)

Description

In the heart of Indian Trail, North Carolina, this Subway location struggles to maintain a consistent standard. While some patrons commend the cleanliness and freshness of the food, others express frustration over rude staff and poor service. Complaints about high prices, skimpy sandwiches, and inconsistent hours have left many hesitant to return. Positive interactions are overshadowed by reports of cold attitudes and health concerns regarding food handling. Despite a few shining moments, the overall sentiment suggests a pressing need for managerial attention to customer service and hygiene practices to turn things around at this establishment.

Last update: 17.01.2026 from: Rumplestiltskin

Feedback

★ 3.6 / 5 from 452 reviews
rumplestiltskin
08.04.2025

The woman making my Sandwich was not pleasant to work with. No greeting or anything. It seems it’s not the first time she has been short with someone but obviously nobody cares. I will just go to another one Food: 4 Service: 1 Atmosphere: 4

raise-the-barr-fitne
08.04.2025

My husband and I walk in both employees looked at us but did not say one word. We started to look at the menu in hopes they would say something. Not one word, we left. Service: 1

shital-patel-enginee-1
08.04.2025

I always come to this subway. I saw some of the reviews about the staff and disagree. I’ve always been treated kindly and my food has always been made well. Service: Takeaway Meal type: Lunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5

ammar-alamarie-2
08.04.2025

Great fresh food. Use online app to order. Food is made promptly and is delicious Service: Takeaway Meal type: Brunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Chocolate Chip Cookie, Tuna

jeffrey-nash
08.04.2025

1st time at this location, staff was friendly, quick service during lunch time rush. Service: Takeaway Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

FAQ

As a guest, you can use the WiFi of the restaurant free of charge.

The diner and its premises are wheelchair accessible and thus reachable with a wheelchair or physical disabilities.

More information

Suggested nearby restaurants.