Dunkin' - Massillon

I ordered here for the first time today and had a great experience! The food tastes wonderful specifically the pumpkin donut: it?s so dang good , the atmosphere... read more I ordered here for the first time today and had a great experience! The food tastes wonderful specifically the pumpkin donut: it?s so dang good , the atmosphere inside is very quiet and peaceful, and the cashier serving me was very patient and cheery.I?ll definitely be coming here more often!

I usually love dunkin it?s all it?s forms. Today I purchased a large Carmel iced coffee an an everything bagel with cream cheese. My coffee was so watered down... read more I usually love dunkin it?s all it?s forms. Today I purchased a large Carmel iced coffee an an everything bagel with cream cheese. My coffee was so watered down I couldn?t even drink it and that?s saying a lot from me. I thought I could catch a breakwith the bagel but it was so hard I couldn?t even chew it. Im not trying to be a Karen within this review section I am justgiving my honest experience.

The staff appeared more focused on their conversation than on taking my order accurately. Consequently, half of my food was missing, and I only received it on m... read more The staff appeared more focused on their conversation than on taking my order accurately. Consequently, half of my food was missing, and I only received it on my second visit. Unfortunately, the items I did get during my first visit were also wrong. I guess I should have checked my order before leaving. Additionally, I paid with my debit card but wasn’t given a receipt or asked if I wanted one. While I understand that mistakes happen, I was quite disappointed with my experience.

They seldom have the donuts you want, and the coffee is often served too cold. You might be better off going to McDonald's instead. read more They seldom have the donuts you want, and the coffee is often served too cold. You might be better off going to McDonald's instead.

I really enjoy this Dunkin'! The staff are wonderful and the service is top-notch. Although the drive-thru line can occasionally be a little slow, it remains a... read more I really enjoy this Dunkin'! The staff are wonderful and the service is top-notch. Although the drive-thru line can occasionally be a little slow, it remains a five-star experience in my book.