Dunkin' - Massena
Dunkin'
Description
Dunkin’s busy neighborhood outpost delivers dependable coffee and a clean, bright counter with drive‑thru convenience, but peak‑time waits and inconsistent order accuracy detract from the experience. Friendly team members often help smooth service, though occasional rude interactions, gift‑card hiccups and limited staffing at the register create frustration. Best for commuters and grab‑and‑go breakfasts if you arrive off‑peak and double‑check custom requests at pickup.
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My coworkers always love it when I bring donuts from here to the office. The coffee choices are excellent too!
The drive through is taking like 10 min per car. Not sure it could be slower
Ask for liquid sugar in your ice coffee they give you cane sugar Wich doesn't absorb so it just sits in the bottom of your cup . When you ask them to fix it they make it wrong two or three times fixing it . Call a manager to complain about the rude an in accurate service and they don't care . Don't give these unprofessional rude workers your time or your business .
If you love waiting for 27 minutes for one black iced coffee, this is the Dunkin for you! Clean it up
Super busy, had several workers but only one on register. She wasn’t able to fix problem with gift card purchase so she got the manager, Lance. He was a delight *sarcasm* Huffed and puffed and literally pushed the girl out of the way. I felt bad for the young cashier. He wasn’t very professional and appeared that he was miserable.
