Chicken Express - Marshall

Before driving off, I pulled over and called to speak with the manager. I asked why I only received the tenders when I had ordered the meal. The manager asked m... read more Before driving off, I pulled over and called to speak with the manager. I asked why I only received the tenders when I had ordered the meal. The manager asked me to read the receipt, and when I did, he explained that I had only been charged for the tenders and that he must not have rung me up for the complete meal. He mentioned that if I wanted the two sides that come with the meal, he would need to charge me for them. In my opinion, for a price of $15.78, the meal should at least include French fries. To make matters worse, the chicken tenders had a very hard breading, and the chicken itself was incredibly dry. It felt like they had taken yesterday's tenders, reheated them in the fryer, and tried to pass off this unappetizing and overpriced food to customers. In my humble opinion, I would advise you to save your time and money and avoid this restaurant.

When I spoke to the manager and read the receipt to him, he claimed that the staff only gave me a partial meal. He mentioned that the meal should have included... read more When I spoke to the manager and read the receipt to him, he claimed that the staff only gave me a partial meal. He mentioned that the meal should have included two sides, but I didn't think that was fair considering the high price I paid. For $15.78, I expected at least fries to be included. To make matters worse, the bread was extremely hard - it felt like it had been sitting around too long and was simply reheated before being served. Overall, my experience was disappointing. I feel it’s best to avoid this restaurant and save your time and money.

I ordered the #1 combo with potatoes and fried cucumber slices. Unfortunately, the cucumbers lacked a decent coating of breading and didn't have any crunch. As... read more I ordered the #1 combo with potatoes and fried cucumber slices. Unfortunately, the cucumbers lacked a decent coating of breading and didn't have any crunch. As for the chicken, it was clear they needed to change the oil after the first bite. The service was average.

I was really disappointed with my visit. I pulled up to the drive-thru on Friday shortly after 4 PM, and the parking lot was almost empty with just two cars in... read more I was really disappointed with my visit. I pulled up to the drive-thru on Friday shortly after 4 PM, and the parking lot was almost empty with just two cars in front of me. After being asked to wait, I ended up waiting close to ten minutes before I asked for help again, only to receive a dismissive "hold on." Frustrated, I chose to leave and go to a more professional restaurant instead.

My family and I will NEVER eat or plan a birthday party at the Chicken Express location in Marshall, TX again! I preordered over 125 chicken strips more than a... read more My family and I will NEVER eat or plan a birthday party at the Chicken Express location in Marshall, TX again! I preordered over 125 chicken strips more than a week in advance for a birthday party, but on the day of the event, no one—neither the day nor night shift manager—knew anything about my order. I chose this place because it was where my child wanted to celebrate, but instead, we ended up with no food until almost 20 minutes before everyone left, which was more than an hour after the party started!