Applebee's Grill - Marshall

Very nice place.Parking: It needs to be better read more Very nice place.Parking: It needs to be better

Great food and service! Always read more Great food and service! Always

I would give this Applebee's location in Marshall, Missouri, zero stars if I could. My experience was extremely frustrating—my card was charged for another tabl... read more I would give this Applebee's location in Marshall, Missouri, zero stars if I could. My experience was extremely frustrating—my card was charged for another table's bill, which was twice the amount of my own. After I noticed the mistake, I alerted the server, who instead of correcting the issue, charged my card again for my own meal (a salad)! So, at that point, I ended up paying for two separate bills. I spoke with two managers to try to reverse the first incorrect charge, but while I was waiting for a resolution, my bank account was hit with charges for a meal I didn't order. To make matters worse, the restaurant offered no compensation for their error. Instead, the managers were passive-aggressive, insisting that no mistake had been made and that it was "just an honest mistake that can happen sometimes." So, do you frequently charge customers for other people's meals and only act when a customer complains, only to label that customer as "hateful"? This location has poor service and management—do yourself a favor and stay away.

Really nice service, clean environment and food was good. read more Really nice service, clean environment and food was good.

While some of the food is alright, my main concern is the treatment of the employees. I've heard that several servers and managers are taking tips that don't be... read more While some of the food is alright, my main concern is the treatment of the employees. I've heard that several servers and managers are taking tips that don't belong to them, leading to multiple staff members quitting due to unfair tip distribution. I would suggest seeking out other dining options, like IHOP or Bloomfields, if possible. My own experience working here was quite negative. Furthermore, the cleanliness of the kitchen is concerning; the dishwasher isn't working properly, and the back area, where food is prepared, is often dirty. I urge you to think twice before dining here, as it poses health risks for you and is unfair to the staff.