Applebee's Grill - Marshall

Really nice service, clean environment and food was good. read more Really nice service, clean environment and food was good.

I would give this Applebee's location in Marshall, Missouri, zero stars if I could. My experience was extremely frustrating—my card was charged for another tabl... read more I would give this Applebee's location in Marshall, Missouri, zero stars if I could. My experience was extremely frustrating—my card was charged for another table's bill, which was twice the amount of my own. After I noticed the mistake, I alerted the server, who instead of correcting the issue, charged my card again for my own meal (a salad)! So, at that point, I ended up paying for two separate bills. I spoke with two managers to try to reverse the first incorrect charge, but while I was waiting for a resolution, my bank account was hit with charges for a meal I didn't order. To make matters worse, the restaurant offered no compensation for their error. Instead, the managers were passive-aggressive, insisting that no mistake had been made and that it was "just an honest mistake that can happen sometimes." So, do you frequently charge customers for other people's meals and only act when a customer complains, only to label that customer as "hateful"? This location has poor service and management—do yourself a favor and stay away.

Best Applebee's we had in a long timeWheelchair accessibility: Ramp could be a there door. But still easy to get into read more Best Applebee's we had in a long timeWheelchair accessibility: Ramp could be a there door. But still easy to get into

Very nice place.Parking: It needs to be better read more Very nice place.Parking: It needs to be better

Great food and service! Always read more Great food and service! Always