Pizza Nova - Markham

I walked into the restaurant located at 6050 Highway 7 in Markham and ordered a medium walk. After paying, I sat down to wait. After 15 minutes, I went to check on my order only to find out that they had completely forgotten to make it. It was disappointing to be the only customer in the store and still be forgotten. There was no apology or any emotion shown. They simply told me to wait an additional 6-7 minutes. Service was rated 1 out of 5.

I initially made a mistake when placing my order on the website, but the customer service was extremely helpful and corrected my order. They also allowed me to pick it up at a different store. The food quality was excellent, receiving a perfect 5 out of 5 rating.

A male employee at the restaurant failed to wash his hands after handling my cash. When I asked him to wash his hands, he replied that the pizza would cook anyway. I was extremely disappointed by this behavior and immediately contacted customer care to request a refund. I explained that the restaurant was violating health codes in the York region and that this kind of behavior was unacceptable and disgusting. Nobody wants to risk getting sick. The company later reached out to me with an apology in a voicemail. However, I have decided that I will never eat at any of their locations again. If you are looking for a clean restaurant, I suggest visiting other pizza places. Take care and God bless.

Very unsanitary!! The employee touched the ordering screen and he didn’t wash his hands before touching food. I asked if he can at least wear gloves and he said “there are no gloves” he then proceeded to tell me that he “washed” with water.. wow I guess water is now considered soap lol

I think I am tired and fed up of all commercial pizza places now. The price for a deluxe slice is okay I guess!!! If it tasted or looked like a deluxe pizza Slice. Lacking a taste and cheese and sauce.I wouldn't go here again.Food: 1/5