Fazoli's - Marion

The food was excellent, and the staff was even more impressive. What I appreciate the most is their commitment to ensuring that every hungry customer—whether di... read more The food was excellent, and the staff was even more impressive. What I appreciate the most is their commitment to ensuring that every hungry customer—whether dining in, taking out, or receiving delivery—is well taken care of and satisfied. Thank you.

The main dishes were decent, but unfortunately, the dish my wife wanted was no longer available, despite being listed on the menu. Our salads weren’t very fresh... read more The main dishes were decent, but unfortunately, the dish my wife wanted was no longer available, despite being listed on the menu. Our salads weren’t very fresh either. Additionally, the trash area was quite unappealing; it looked like a whole plate of food had been dropped on the floor and no one bothered to clean it up during most of our meal. It’s unfortunate that some customers can be so messy, but this situation should have been addressed much more promptly.

I hadn't been to this restaurant in years, and I was surprised to see that the ordering process is now similar to McDonald's, with no menus available. We had to... read more I hadn't been to this restaurant in years, and I was surprised to see that the ordering process is now similar to McDonald's, with no menus available. We had to help ourselves to forks and drinks. The server brought our food and then disappeared; we didn’t see her again. They even ask for a tip before serving the food. I did end up tipping, but looking back, I probably shouldn’t have since there was no service after our meals arrived. Unfortunately, the food was not great either. Overall, I wouldn’t recommend this place for a date. They advertised unlimited breadsticks, but we only received four, and no one came back to check if we wanted more.

I recently stopped by Fazoli’s on my way to the airport after coming back to town to meet my uncles. I’m happy to say it has really improved since the last time... read more I recently stopped by Fazoli’s on my way to the airport after coming back to town to meet my uncles. I’m happy to say it has really improved since the last time I was here! It used to be disappointing, but now it’s genuinely good. The woman at the counter was extremely friendly and charming. Thanks for the great service and delicious food!

I had an issue with my online order—the payment went through on my credit card, but it didn’t appear in their system. Despite that, the staff member was very ki... read more I had an issue with my online order—the payment went through on my credit card, but it didn’t appear in their system. Despite that, the staff member was very kind and accommodating, and offered to make my order regardless. I really appreciated the outstanding service I received tonight!