Ihop - Marietta

Went here on 7/23 around 3am, got the worst customer service I’ve ever had in my whole life! Very unprofessional and the lady clearly had an “random” attitude. She brought the first order to our table hot, she seemed to have waited until my order got cold then brought it to me. I asked for water, she brought it, I said thank you and she walked away without words. The person with me asked for plastic ware, she brought it and when that person said thanks she very loud and proud said “you’re welcome” with a smile… like whaa? Never met this lady in my life so this was in no way personal just unprofessional and I felt discriminated against.

Okay let me see, where do I start ? when we got in they seat us Quickly But that was the only good thing it took a good amount of time for the waiter to come and get our drinks (the soda was Flat). The food took more than usual to get to us, Messed up our order, forgot to get extra stuff like sauce refill, from they on it went downhill.

Visited this IHOP on Memorial Day for a quick dinner with our grandchildren. It took close to 15min to get seated with no one ahead of us. There was a manager, two waitresses and at least one cook in the kitchen. The restaurant was not very busy but the service was very slow. My meal came out completely wrong but we kept it anyway. The waitress had to be reminded what we wanted, to refill our drinks, etc. The manager was obviously a huge part of the problem. He had a bad attitude and appeared not to care or to encourage his staff at all. I have visited this IHOP for decades and this was the worst experience I’ve ever had. IHOP should close this restaurant to protect their brand until they can find a competent manager and staff to run it.

Our server was no where around, we had to go ask for drink refills. I asked for an ice coffee, the coffee was very bitter and old!! Had to go take sugar from another table, also had to ask for creamer. Asked for over medium egg's, one was cooked HARD!! And the other was mostly Raw!!

Very unprofessional. Very unorganized. Food was cold. Food was disgusting (not sure how you mess up breakfast food). My order was wrong. My waitress was inattentive.(didn't even ask for my drink order, just my date) . A roach crawled on my table. I'd give this ihop 0 stars if I could.