Dunkin' - Marelly's
Dunkin'
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I visited in the morning and was pleasantly surprised by how quickly the service was, despite the long drive-thru line. I decided to go inside to avoid the wait, and I received my order of a dozen assorted donuts along with a box of coffee in the time it took for them to process just two more orders. In fact, they brought out the assorted donuts just as I finished paying, and they only took a little longer to prepare my coffee fresh. Everyone in the shop was friendly and helpful, and the service remained fast even while they were training a new employee. By the time I left, the drive-thru line had vanished, and I walked out with a smile on my face.
Placed an order for an iced latte at 7:30p, was told the latte machine was off for the night, they close at 9p
I ordered the chicken and roasted pepper wrap and got mush inside a burrito. I spent $5.79 plus tax on mush. Just look at the picture, wth is that? Plus hash browns were cold and hard, drink was not good. What happened? Usually you guys are pretty good at getting my order right.
I like to visit between 2-5 PM and the staff is very kind and friendly! They always make me feel welcome! The customer service is excellent! The food is hot and fresh! The coffee is delicious! The donuts are fresh! The restaurant is always very clean! I highly recommend this location!
This store is becoming ridiculous at this point,they all have attitudes. I’ve done drive-through for 7 years and this service is trash. My boyfriend ordered food and they missed three items. I’ve worked in this industry for 10 years,been a manager for 8 and a general manager for 2 years. I know how drive-through times work also. Just get it together or close down. I understand bad days but two days in a row missing stuff.
