Tim Hortons - Maple

Orders are wrong all time they speak there language in front of you the funny thing is I was the 3 rd car they weren’t busy still managed to get it wrong bagel with egg was garbage chewy and no butter no time to return it was on break

Regrettably, my visit to this establishment was far from pleasant. Despite a near-empty restaurant and three staff members present, there was a complete lack of a warm welcome.Having ordered an extra-large dark roast through the mobile app, I chose the option for the server to call my name upon completion. Disappointingly, after a ten-minute wait, no one acknowledged my order. Upon inquiry, the staff realized the oversight without offering an apology.Despite the explicit notification in the Tim Hortons mobile app, my name was not called again after returning to my seat. Subsequent inquiries were met with rudeness, and to top it off, the dark roast I ordered tasted like a regular coffee.This experience, marked by poor customer service and disappointing food quality, leads me to strongly advise against patronizing this location.I sincerely hope Tim Horton's administration takes note and implements necessary training in manners and etiquette for their employees.

Placed an order, waited 15 minutes in drive through, when i went to the window, they told me that the food i ordered is out of stock. Really? Then why you keep me waited?

Fast food restaurant, very clean, excellent service, close to a Walmart and other businesses, good locationParking: Very big and freeWheelchair accessibility: Yeah

I visited this location tonight, December 20, 2023 and I left very upset and unsettled.I frequently visit this location as it is the nearest one near my house. I waited in line behind a couple who bought a few gift cards, a lady with 3 kids who also bought gift cards and some food. I was aware that gift card purchases take a bit longer. So I wait until it’s my turn. I got to the register and I told the associate that I want to load 10 gift cards. She saw a customer behind me and asks me “do you mind if I serve him first because you have a lot of cards?” I said “yes, I do mind. I’ve been waiting patiently.” She proceeds to look past me and asks the man behind what he’s buying, completely ignoring my presence. He said he’s there for a gift card. She then told me she wanted to serve him first because he had less gift cards to buy than me. I was getting irritated and felt disregarded as a person. I politely declined her request and she continued to entertain the customer behind me. She proceeds to call another associate who was more technically adept at processing cards at a faster pace. And she waves to the man behind me to meet her at the other counter and she’ll serve him there.I was taken aback that this Tim Hortons’ associate did not find this attitude and behaviour deplorable. This is unacceptable, especially within the customer service industry.