Empress Express - Mansfield

Szechuan, Chicken, Delivery Services

Empress Express

Empress Express
3.0 / 5 (1163 reviews)

Description

While some customers have experienced issues with wrong orders, cold food, and poor customer service, others have found the newly relocated restaurant to be a clean and welcoming environment with delicious, fresh food. One reviewer praised the steaming hot orange chicken and white rice, as well as the friendly and hospitable service they received. Another raved about their amazing first experience at a Chinese restaurant, highlighting the exceptional service they received. Despite some negative feedback, positive reviews highlight the potential for a satisfying dining experience at this restaurant.

Last update: 17.01.2026 from: Krissy

Feedback

★ 3 / 5 from 1163 reviews
traevon-dickerson
24.09.2023

Came here for the first time since their relocation from the old building up the street, this building was pretty clean and neat all around. The food was steamy hot and fresh, I had the orange chicken and white rice and thought the price was good for the amount I got. And the woman who took my order was awesome and bubbly, her vibe and customer service really sealed the deal for me because it was more hospitable than your typical take out place. Needless to say, it was a filling visit.

meghan-meadows
24.09.2023

Oh my goodness! This was THE BEST FIRST experience I've ever had in a Chineese restaurant. ABSOLUTELY AMAZING!! Don't get me started on the service. The nice lady that rung us up gave us A service. Made sure we had everything we needed for our meal and then some. I would come back any day of the week and invite anybody who reads this to stop by, too!

gabe-hochstetler
24.09.2023

Best Chinese around! I live about an hour away, and I always get some to bring home.

krissy-flannery
30.07.2024

Ordered for pick up. Told the guy I would be there in 20 min. He said he would start making it in 10. I said ok. Went to pick up 20 minutes later... they never made my order. The guy said he wanted to make sure I was going to show up. .. this defeats the whole purpose of ordering ahead for pick up! This is the third time, (and the last) that they have done this. I did not have time to wait!! The guy was very rude and unapologetic. Will never go back. Very rude.

she-skaggs
30.07.2024

Never had the food but after reading that they didn’t take it seriously when a piece of a wire sponge was in someone’s food it told me all i needed to know ! if someone was to swallow that it could be damaging to one’s health…. sounds like they may end up with a law suit sometime

Menu

FAQ

You can watch major sports events on a screen / TV right in the restaurant.

The diner is accessible and can therefore also be used with a wheelchair or physiological limitations.

The restaurant accepts various credit cards.

More information

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