Empress Express - Mansfield
Empress Express
Description
While some customers have experienced issues with wrong orders, cold food, and poor customer service, others have found the newly relocated restaurant to be a clean and welcoming environment with delicious, fresh food. One reviewer praised the steaming hot orange chicken and white rice, as well as the friendly and hospitable service they received. Another raved about their amazing first experience at a Chinese restaurant, highlighting the exceptional service they received. Despite some negative feedback, positive reviews highlight the potential for a satisfying dining experience at this restaurant.
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Feedback
Not at all what it used to be in the past. The chicken tastes like wet bird more often than not. The customer service is in the gutter. Plenty of better choices locally.
The food was gummy and drowned in sauce. The vegetable egg roll had little vegetables. And the meat was hard and we got very little. I would not recommend this food to anyone. And I wouldn't give it to the homeless. Close down fast.
Ordered for pick up. Told the guy I would be there in 20 min. He said he would start making it in 10. I said ok. Went to pick up 20 minutes later... they never made my order. The guy said he wanted to make sure I was going to show up. .. this defeats the whole purpose of ordering ahead for pick up! This is the third time, (and the last) that they have done this. I did not have time to wait!! The guy was very rude and unapologetic. Will never go back. Very rude.
Never had the food but after reading that they didn’t take it seriously when a piece of a wire sponge was in someone’s food it told me all i needed to know ! if someone was to swallow that it could be damaging to one’s health…. sounds like they may end up with a law suit sometime
Menu
Chinese Cuisine
Lo Mein
Appetizer
Chinese Dishes
Sichuan Dishes
Asian
Egg Roll
FAQ
More information
QR-Code for the menu
