Il Rosso - Mansfield

I ordered the steak rib and found glass in my meal, which I accidentally chewed. They removed my meal from the bill but I believe they could have done more. It... read more I ordered the steak rib and found glass in my meal, which I accidentally chewed. They removed my meal from the bill but I believe they could have done more. It took around 20 minutes for my bowl of chips to come out, by which time my partner had already finished his meal. The staff seemed indifferent to the situation. I didn't want to cause a scene as the waitresses were young and helpful. The atmosphere was pleasant, but we will not be returning.

Our starters, scallops for me and soup for my partner, were exquisite, but we had to wait about 15 minutes for our main course. When the different waitress brou... read more Our starters, scallops for me and soup for my partner, were exquisite, but we had to wait about 15 minutes for our main course. When the different waitress brought our mains, she left the starter plates on the table, resulting in a bit of confusion as she tried to remove the old plates and serve the new dishes simultaneously. The main course, wrapped chicken, was outstanding. After finishing our meal, a third waitress asked if we wanted dessert, but seemed confused when we told her we had already ordered. She even questioned if we had ordered from the Valentine's Day menu. Overall, we were disappointed by the lack of themed decor and the confusion among the staff. It was clear that there was a lack of communication, which made the experience less enjoyable. It's a shame because the food was some of the best we have ever tasted.

My family of 4 adults and 2 children left il rosso feeling completely satisfied! Our Sunday lunch was fantastic - I ordered the chicken and my husband had the b... read more My family of 4 adults and 2 children left il rosso feeling completely satisfied! Our Sunday lunch was fantastic - I ordered the chicken and my husband had the beef, both cooked perfectly. The kids enjoyed pizza and chips, along with some delicious desserts (although we were disappointed that they didn't have creme brulee). This was the best Sunday dinner we've had in a long time, and we will definitely be returning!

Absolutely shocking don’t recommend I went to this place with some friends and family the decor is nice and got a nice feel to it but the staff and not welcomin... read more Absolutely shocking don’t recommend I went to this place with some friends and family the decor is nice and got a nice feel to it but the staff and not welcoming at all we wait ages for the drinks to come and when they did we was expecting the staff member to take our food order but she didn’t and when I tried to say we are ready to order she just walk off and completely ignored me, when we finally got to order btw (50 minutes in) the food came and all I’ve got to say is not worth the wait !!! Will not be returning that’s for sure

Lacks Customer Service. No greeting and a smile from any member of staff is a rare thing! Fairly slow service. Food generally good although to have roast beef s... read more Lacks Customer Service. No greeting and a smile from any member of staff is a rare thing! Fairly slow service. Food generally good although to have roast beef served with the fat still on isn’t a delight.