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Contribute Feedback What Ophelia Block likes about El Pollo Loco:
I always go to this location even though it is 30 minutes from where I live, I drive 30 minutes because of the great service. These workers that work here are all great but there are 2 that treat me so well I always have to tip, they 're Denise and Sarahy they always tell me you don 't have to tip but I always do. View all feedback.
What Calista Bauch doesn't like about El Pollo Loco:
This is like a regular at all your locations I have gone to. Not sure what is going on and why el pollo loco here and in Hawthorne Lawndale and Gardena all do this. This is very inconvenient when we order thru an app and expect to be done by the time promised on the app. Now here we are having to go thru a busy SLOW drive thru. We all have busy lives so it?ll be helpful if you just don?t allow the app to let us order... View all feedback.
I always go to this location even though it is 30 minutes from where I live, I drive 30 minutes because of the great service. These workers that work here are all great but there are 2 that treat me so well I always have to tip, they 're Denise and Sarahy they always tell me you don 't have to tip but I always do.
Chicken was cooked for perfection and fresh and hot! But they ran out of potatoes and forgot to put every salsa in the pocket when I asked for extra. I'm glad I checked before leaving the hard disk window. There have not been enough salsa for a 12-piece meal.
Once location centrally located in Manhattan beach area off the main road. Large parking area and clean store interior with ample seating and updated look. Food during lunch was hot and fresh. I ordered a two piece meal with mashed potatoes, side salad, and corn tortillas and it was good. Salsas at condiment bar has spice and and good kick so I would avoid giving it to the kids. Chicken pieces seemed small but I think that is the case everywhere and not just this location. Staff was friendly and helpful. Condiments bar area was fully stocked. Will be back.
This is like a regular at all your locations I have gone to. Not sure what is going on and why el pollo loco here and in Hawthorne Lawndale and Gardena all do this. This is very inconvenient when we order thru an app and expect to be done by the time promised on the app. Now here we are having to go thru a busy SLOW drive thru. We all have busy lives so it?ll be helpful if you just don?t allow the app to let us order curbside when it?s not offered. Now I?ll be late to picking up my children from school because I was hoping to get a lunch for them before I picked them up. Now this line is not just slow but long and no way I can get out. Very disappointed
DO NOT COME HERE DURING LUNCH TIME(12-2) DURING THE WEEK. They?re INCREDIBLY slow. Food/customer service is always really good but man, the wait is really astronomical. *Update* after waiting 30minutes in line, I was told I had to pay for each creamy cilantro I wanted. When I told the worker that was no problem, she then closed the window, opened it and offered me 1 then told me she couldn?t give me nor sell me anymore because they are only for the salads. How on earth are they going to tell me I can?t use a condiment how I see fit if I?m paying? Also, if they are 75cents each, why did she give me 1 for free but not allow me to buy any more?
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