Scottish Steak House At Macdonald

We pre-booked for 19:30 weeks in advance using the app, on the night we arrived on time and was greeted by the front of house and told to wait while they get our table ready, we we surprised at it was not busy and there was lots of tables ready. We waited 25 minutes, before we had to flag down a waitress, they had forgotten about us!! Unbelievable as we where the only couple in the reception area. We we showed to our table and left again without even a attempt for a drinks order. Finally when they came around after another 15 minutes we ordered wine and a starter. When it came to mains I ordered the fillet steak, when it arrived it was over cooked, so I send it back, what a mistake, the head chef was throwing pots and pans around, we waited and waited when a replacement steak arrived it was cold as it was sitting on the side so long before it was served. I refused to pay for the poor quality of food and the absolutely diabolical service. This place is under staffed and not worth going. As we walked out we realised that the reason for the poor service was that all the staff was to busy with the room service orders. Do go, worst experience ever, truly!!!

Lovely fillet steak, if a little pricey! Great atmosphere and a lovely way to spend my birthday

Upon arriving were told to wait in seating area for our table. We were not offered a drink. When were seated at our tables were were given menus again, not offered a drink. Upon ordering our food our waitress turned to leave the table without offering us a drink. I managed to get her attention and order of bottle of Laurent Perrier Rose. 10 minutes later it arrived at our table. Initial glass of champagne was poured by a waiter. We were left for the rest of the evening to pour own. This is not the treatment I am used to when I pay over the odds for a bottle of champagne. Food was average. Not once did anyone ask if everything was ok with our food we were not offered any seasoning which was a great shame as I had ordered the Soup of the day which was extremely bland.

My second visit this month, after an earlier meal with my wife we took our parents a few weeks later. Same great food and great service with highly recommend.

My first visit to this place. Although not to keen on where we where sat the food and great service soon made me forget about sitting practically in the kitchen. A great place to visit.