Chipotle Mexican Grill - Malibu

I was initially impressed with the restaurant's atmosphere, and everything was going well until I was asked to leave for smoking marijuana, which I didn’t have... read more I was initially impressed with the restaurant's atmosphere, and everything was going well until I was asked to leave for smoking marijuana, which I didn’t have a problem with. However, things took a turn when the staff started implying that I was slow, despite having just run a mile in 5:55 that morning, which is in the top 1%. When they referred to another customer as slow, I defended him. Unfortunately, the staff then banded together and fired me, seemingly out of insecurity. Their reactions felt unprofessional and disproportionate.

Absolutely appalling. The place was unclean and the service was incredibly slow. One of the workers repeatedly leaned over the food while wearing a dirty apron.... read more Absolutely appalling. The place was unclean and the service was incredibly slow. One of the workers repeatedly leaned over the food while wearing a dirty apron. She wiped down the filthy surfaces with her gloves and then proceeded to prepare the food—using the same gloves! To top it off, the guacamole was brown. Bon Appétit!

Not the best chipotle location, but the servers were nice. The rice in my bowl didn’t even come close to covering the bottom. I had to ask for more of everythin... read more Not the best chipotle location, but the servers were nice. The rice in my bowl didn’t even come close to covering the bottom. I had to ask for more of everything, which is not typical for chipotle!

Shout out to Owen for making my night, by going above and beyond to make my quesadilla. I really appreciated it. When your machine is out of service, but you st... read more Shout out to Owen for making my night, by going above and beyond to make my quesadilla. I really appreciated it. When your machine is out of service, but you still make away. That's real customer service. Great staff overall, great job keeping thestore clean even when you have a rush!!!

They do not have guacamole at this location. No excuses about the time regardless if it was 9pm. They simply do not care to provide what I had come all the way... read more They do not have guacamole at this location. No excuses about the time regardless if it was 9pm. They simply do not care to provide what I had come all the way to have. Very disappointed and will not be back. Buyer beware.