The Olde Bell - Maidenhead

The restaurant received a warm welcome and experienced excellent service with fair prices. There were plenty of ales and wines to choose from, and the menu offe... read more The restaurant received a warm welcome and experienced excellent service with fair prices. There were plenty of ales and wines to choose from, and the menu offered tasty options. The ample parking and comfortable beds added to the experience. The rooms were very clean and overall, the hotel was a great value. I would definitely recommend it. Rooms: 4 Service: 5 Location: 4 Hotel highlights: Great value

Don't judge a book by its cover.... beautiful building however this establishment is not customer friendly nor focused!! Woah, what an absolute crying shame, wh... read more Don't judge a book by its cover.... beautiful building however this establishment is not customer friendly nor focused!! Woah, what an absolute crying shame, what was once a lovely old English pub filled with atmosphere and happy customers has become an incredible let down of an experiance. Visited yesterday (Saturday 12th August) with my incredibly patient partner to enjoy a few drinks and bite to eat. He went to the bar and purchased our drinks, thought it was odd when he eventually returned baring no real ale for himself which he was looking forward to sup on? He mentioned that all the pumps were not working, no alcoholic beverages in bottles and all that was available was soft drinks.... hmmm, I could see the pain upon his face yet being the person of positivity we opted to remain and tempt fate by ordering food. Off to the chaotic bar he went and placed our food order.... nearing an hour later half the order appeared. We waited for the rest of it to appear, to no avail.... we had noted that other diners were receiving other diners orders and confusion provided by staff was prevalent. My partner went to the bar to inquire as to where the rest of the order was only to be greeted with the demand of his receipt to prove payment by the very same member of staff who took the initial food order! Hmmm not impressed!! I went to the bar to seek remedy....more.uhmming and ahhing by the same member of staff who took the food order... full refund provided by a different staff member, no apology. Ironically there were many other diners leaving the pub dissatisfied with service and lack of available beverages and food quality if/when it appeared. There are evidently training issues which need to be addressed Absolutely zero level of customer service and customers comparing complaints quite openly...... Will not be going back unless I learn of new staff and management team... I can confirm, they cannot arrange a p@@s up in a brewery due to lack of alcohol and competence!!

My experience at this restaurant was quite strange. I was hoping to enjoy a casual pint and a bite to eat, but it turned into a series of disappointments. First... read more My experience at this restaurant was quite strange. I was hoping to enjoy a casual pint and a bite to eat, but it turned into a series of disappointments. First, the locally brewed IPA that I wanted was not available, and neither was any other alternative. I settled for a cider, only to find out that the gas was off. Eventually, I ended up ordering a soda with lime just to quench my thirst. When it came time to order food, only half of our order was delivered after a 45-minute wait. When I inquired about the missing items, I was asked to prove that I had actually ordered them, which was quite insulting. Overall, the service was poor and inefficient. If you decide to dine here, be prepared to be let down and treated poorly. I would advise getting a receipt just in case. Service rating: 1 star.

This looks like a really lovely venue. Decor wise it all fits very oldy worldy. But once inside staff are not that friendly. The atmosphere was not all that wel... read more This looks like a really lovely venue. Decor wise it all fits very oldy worldy. But once inside staff are not that friendly. The atmosphere was not all that welcoming.. there was nothing at all wrong with the food or drink but needs to be more welcoming when you come to the bar. .

Beautiful summer evening and though we would wander down for dinner. What a letdown, the previously lovely well tended garden has gone to pot, as has the food s... read more Beautiful summer evening and though we would wander down for dinner. What a letdown, the previously lovely well tended garden has gone to pot, as has the food service. Even the amazing location could not deter. We ordered gammon which literally was 3 slices of bacon, and the rest of meal overcooked. I ordered Katsu chicken curry, completely bland over cooked tough as old boots, even the rice was watery ! We paid £36 for the 2 meals and quite possibly the worst meal we have had. On top of this the staff are unfriendly, no hand sanitiser in the containers . All in all a complete waste of money and a ruined summers evening,