Subway - Madison

#29 - Order Fast Food Madison, Sandwiches, American
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Subway

Subway
2.5 / 5 (132 reviews)

Description

The restaurant experience has been a mix of highs and lows, with reports of both delicious food and friendly staff alongside significant service and quality issues. Customers have faced unresponsive service, incorrect orders, and disappointing food quality, leading to some considering their loyalty lost. However, the charm of local, family-owned businesses shines through for others, making this establishment a mixed bag worth exploring with caution and awareness.

Last update: 17.01.2026 from: Katie

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★ 2.5 / 5 from 132 reviews
bwestman
22.08.2023

There's one woman at the restaurant who is absolutely amazing. I don’t know her name, but she makes the subs better than anyone else.

the-662
22.08.2023

The service was quick and excellent, and the prices are very reasonable.

orinda-cary-1
12.06.2024

This location doesn't honor most of the deals available on the app. I ordered a 6-inch sub and a large Coke for pickup and took it home. After my first bite, I could tell it wasn't fresh—the bread was tough and chewy. To make matters worse, when I took a sip of my Coke, I was disappointed to find they had given me Dr. Pepper instead! I filled out their survey to report these issues, but all I received was a generic response apologizing for my experience, with no offer for a refund or a replacement.

katie-rought
12.06.2024

I had a very disappointing experience. I placed an order and called five times, but no one answered. When I tried contacting Walmart, the manager treated me very rudely. I won't be returning to either the Subway at that location or Walmart. You've lost a loyal customer. My food still hasn't arrived, and I live just down the street, having only ordered two subs.

dewey-screwem-and-ho
12.06.2024

Originally, they were going to get 1 star for only having 6 meatballs on a foot long sub. But being that a few hours later, I was puking my guts out, maybe less is better. It was the only thing that I ate that day, so there's no doubt what caused the vomiting. I knew that it didn't taste normal, but they are advertising that everything is changing, so I had just assumed that they had changed something. Never have I had this problem before in the hundreds of times that I have had their meatball subs.

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