Subway - Madison

Keith provided exceptional service at this Subway, with unmatched attention to detail and courtesy. If he reflects the overall character of this location, then... read more Keith provided exceptional service at this Subway, with unmatched attention to detail and courtesy. If he reflects the overall character of this location, then you can trust you’re in excellent hands here.

I ordered a Philly cheesesteak online, but when I went to pick it up, I was given a meatball sub instead. How do you make such a big mistake? read more I ordered a Philly cheesesteak online, but when I went to pick it up, I was given a meatball sub instead. How do you make such a big mistake?

I had a fantastic experience at the Subway on the Beltline, thanks to a young woman who delivered exceptional service. She was courteous and gave great recommen... read more I had a fantastic experience at the Subway on the Beltline, thanks to a young woman who delivered exceptional service. She was courteous and gave great recommendations that improved my sandwich selections. Even though I was ordering for others, she made sure each sandwich was made just the way I wanted. I truly appreciate her help. Thank you!

I visited on September 1, 2022, around 3:30 PM. I've been to this restaurant many times, but this time there were two new employees I hadn't seen before. The fi... read more I visited on September 1, 2022, around 3:30 PM. I've been to this restaurant many times, but this time there were two new employees I hadn't seen before. The first thing they mentioned was that it was a crazy day, even though there were only two customers present and no orders waiting on the rack. I ordered a steak and cheese but was informed it would take a while because the steak was frozen. I ended up heading to Firehouse down the road instead. I'm really hoping that this isn't a result of new management or ownership leading to these negative changes. In the past, I've experienced visits where there were five people in line and only one employee, yet they managed to serve us all in a reasonable amount of time. Please, let's not let this location decline.

Shannon made my experience a perfect 10/10! She is incredibly kind and provided me with exceptional customer service. I really hope she’s there the next time I... read more Shannon made my experience a perfect 10/10! She is incredibly kind and provided me with exceptional customer service. I really hope she’s there the next time I visit!