Sbarro - Madison

I occasionally visit this restaurant, especially the one at West Town Mall. I really enjoy their individual pizza slices—they're genuinely delicious! read more I occasionally visit this restaurant, especially the one at West Town Mall. I really enjoy their individual pizza slices—they're genuinely delicious!

My wife ordered a meal and was told it would take 10 minutes to be ready. After that time had passed, she was informed it would take another 10 minutes. Noticin... read more My wife ordered a meal and was told it would take 10 minutes to be ready. After that time had passed, she was informed it would take another 10 minutes. Noticing a lack of progress, she asked for a refund. The person at the counter said he couldn't handle the refund without talking to his manager, but he didn’t make any effort to contact her. Feeling frustrated, my wife chose to leave and find another place to eat. In the end, Sbarro never refunded her money or provided her with any food.

I truly enjoy the quality of Sbarro's pizza, but I've had some problems with their customer service. At the West Towne Mall location in Madison, it took a long... read more I truly enjoy the quality of Sbarro's pizza, but I've had some problems with their customer service. At the West Towne Mall location in Madison, it took a long time to prepare just one pizza. While they did give me a free pizza to make up for the delay, the wait was still inconvenient since I had other errands to do. Despite this, the food itself is excellent.

I was informed that they didn't have a buy 2 pizza deal, but when I checked online at home later, I saw that they actually did offer it. As a result, I ended up... read more I was informed that they didn't have a buy 2 pizza deal, but when I checked online at home later, I saw that they actually did offer it. As a result, I ended up being overcharged.

Hair in my food and the manager wouldn't do anything! read more Hair in my food and the manager wouldn't do anything!