Pancake Café - Madison

Wonderful experience. I think they are short staffed, so service was slow, but all staff was very polite and communicative about wait times. (Our waitress was p... read more Wonderful experience. I think they are short staffed, so service was slow, but all staff was very polite and communicative about wait times. (Our waitress was phenomenal! I didn't have anywhere to be so I really didn't mind sitting and waiting. Food was great, I will be returning!

I previously used to come here frequently, so, when I was in the area again, I decided to stop by. The food tasted fine, as usual, however I noticed two changes... read more I previously used to come here frequently, so, when I was in the area again, I decided to stop by. The food tasted fine, as usual, however I noticed two changes from the years prior. They appear to use this electronic tool for placing orders. Using this seems to allow them to have customers pay at the table, thus reducing congestion at the front desk. However, at least from my experience, this has less versatility for the more particular orders where a customer might want stuff excluded. In such situations, a paper and pencil would be superior. The second change I noticed was how the chocolate chip pancakes were made. Previously, it used to be three large chocolate chip pancakes in a flower petal pattern on the plate. I deemed this superior since, when they put chocolate syrup, white sugar, and other toppings onto the dish, it would be evenly spread out onto all pancakes. Now, they have five medium sized pancakes in a traditional stack. As a result, the toppings only really get onto the top pancake, and the rest can only enjoy the topping of your choice of syrup.

Our server was excellent. She accurately took our order and checked in on us at the right moments. The food was delicious, and the portions were generous. Every... read more Our server was excellent. She accurately took our order and checked in on us at the right moments. The food was delicious, and the portions were generous. Everything was fresh and flavorful.

Very poor service; although friendly it was extremely slow. Meals for two people came out 10 minutes apart. The quality of food was severely lacking. Thinking I... read more Very poor service; although friendly it was extremely slow. Meals for two people came out 10 minutes apart. The quality of food was severely lacking. Thinking I was ordering something healthy, an English Muffin with poached eggs and salmon, I receivedsalmon patties and basically two hard boiled eggs. The sauce was thick and cold. The side of avocado was brown and the fruitliterally looked rotten. I requested that she remove it from the bill. The pancakes on the other meal came out cold and afterrequesting butter and syrup, it took a good 5-7 minutes for that to arrive. It seemed that an attempt was made to update thedecor of the dining room, the bathrooms were extremely dated and dirty.

Forgot our order and then ended up waiting for 20+ minutes before they managed to make a simple omelet. So I can only guess that they didn't feel like they need... read more Forgot our order and then ended up waiting for 20+ minutes before they managed to make a simple omelet. So I can only guess that they didn't feel like they needed to put any kind if rush to get our order done asap. Call me old fashioned, but in the customerservice industry if you have made a mistake and a customer is left waiting, you put a rush on it to make it right. Cherry on topis that they didn't even apologize or acknowledge they made a mistake