Pancake Café - Madison

Our server was excellent. She accurately took our order and checked in on us at the right moments. The food was delicious, and the portions were generous. Every... read more Our server was excellent. She accurately took our order and checked in on us at the right moments. The food was delicious, and the portions were generous. Everything was fresh and flavorful.

Very poor service; although friendly it was extremely slow. Meals for two people came out 10 minutes apart. The quality of food was severely lacking. Thinking I... read more Very poor service; although friendly it was extremely slow. Meals for two people came out 10 minutes apart. The quality of food was severely lacking. Thinking I was ordering something healthy, an English Muffin with poached eggs and salmon, I receivedsalmon patties and basically two hard boiled eggs. The sauce was thick and cold. The side of avocado was brown and the fruitliterally looked rotten. I requested that she remove it from the bill. The pancakes on the other meal came out cold and afterrequesting butter and syrup, it took a good 5-7 minutes for that to arrive. It seemed that an attempt was made to update thedecor of the dining room, the bathrooms were extremely dated and dirty.

Forgot our order and then ended up waiting for 20+ minutes before they managed to make a simple omelet. So I can only guess that they didn't feel like they need... read more Forgot our order and then ended up waiting for 20+ minutes before they managed to make a simple omelet. So I can only guess that they didn't feel like they needed to put any kind if rush to get our order done asap. Call me old fashioned, but in the customerservice industry if you have made a mistake and a customer is left waiting, you put a rush on it to make it right. Cherry on topis that they didn't even apologize or acknowledge they made a mistake

Although they were short-staffed like many places, the food here is still well worth the wait. The two hostesses/servers/managers were hustling to keep up with... read more Although they were short-staffed like many places, the food here is still well worth the wait. The two hostesses/servers/managers were hustling to keep up with the Sunday morning rush, and they did an impressive job! The baked omelettes were perfectly prepared, thanks to a kitchen crew that was also stretched thin. These hardworking individuals truly deserve a raise for their exceptional performance during these challenging times.

What a wonderful way to start the morning! This restaurant is a local gem, grown, owned, and operated right here in Madison—something that’s hard to come by the... read more What a wonderful way to start the morning! This restaurant is a local gem, grown, owned, and operated right here in Madison—something that’s hard to come by these days! The breakfast experience is beautifully classic, featuring fresh-squeezed orange juice (yes, FRESH SQUEEZED!), delicious hollandaise sauce, and pancakes so fluffy they taste like they were made by grandma! The service was outstanding as well. We will definitely be returning! Thank you!