Krystal - Madison

Burgers, American, North American
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Krystal

Krystal
3.3 / 5 (2122 reviews)

Description

Overall, the reviews for the restaurant were mixed. Some customers expressed disappointment in the quality of the food, particularly mentioning issues with the burgers, fries, and chicken sandwich. However, others praised the customer service they received, as well as the cleanliness of the establishment. The gray goo that comes with Krystal's burger was a highlight for some, and one truck driver even stated that Krystal's was better than White Castle in their opinion. Despite some negative feedback, it seems that the restaurant's convenient location for truck drivers and the friendliness of the staff contributed to a positive dining experience for many customers.

Last update: 18.01.2026 from: Rob

Feedback

★ 3.3 / 5 from 2122 reviews
rob-r-bush565
01.05.2025

Well first off Covid is over but yet the restaurant dinning room was locked it had a note on the door saying d Clinton send ties and wed this was n a Friday so we just left today Saturday she nice we are stuck next door at the truck stop till Monday due todays off I called to see if they was open or if we could walk through the drive through no one answered so I assume they aren?teven open a noon on a Saturday I will be contacting their main office lazy people all I can say ??.

jala-j-2
01.05.2025

I never go to Krystal but decided to try it the other day. I was so pleased with my experience here at the drive thru. The lady at the window was super nice and the food was delicious and hot and everything tasted great except the fries. The fries suckedand had freezer taste. The hush puppies, wings, and donut balls are amazing though!

real-estate-velecia--7
01.05.2025

Stopped in here for a place to do some work. Decided I would get the country-fried meal. But guess what? I was told it has been discontinued. So...why are signs up on inside and out? The manager says she'll take them down. Now...is it me or that shouldhave been taken down as soon as you got the memo that it was discontinued? Otherwise, the food was fresh and good. This is oneof my guilty pleasures that I eat maybe once a year. I didn't know that there were TOTS! Love them.

raymond-stewart-chur
01.05.2025

Was in drive through so cant speak for inside store. Burgers where hot and fries where warm. If the fries had been hot stars would have been higher .

virginia-harris-3
10.05.2024

I encountered a young Black woman during my visit, though I didn’t catch her name. She was incredibly professional and efficient. While we were dining, she consistently cleaned and tidied up, even took the time to clean the bathrooms. She demonstrated a remarkable work ethic. If I were an employer, I would have hired her on the spot. It's refreshing to see such dedication these days.

FAQ

The restaurant also takes credit cards from the common providers for payment.

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