Krystal - Madison

There?s no way anyone can ever say this place is better than White Castle It was disgusting the little Pattie?s were not cooked right the loaded fries was hard... read more There?s no way anyone can ever say this place is better than White Castle It was disgusting the little Pattie?s were not cooked right the loaded fries was hard greasy and just down right awful the little chilli cheese pups and the donut balls were the only thing worth eating the new crispy chicken sandwich were hard dried and we couldn?t even bite them without it feeling like we would break our teeth We tried everything on the menu If I could give zero stars I would

Sign on door says drive thru only, due to staffing issues. However, gentleman came to the door (I assume to be the manager, but might?ve been the owner) invitin... read more Sign on door says drive thru only, due to staffing issues. However, gentleman came to the door (I assume to be the manager, but might?ve been the owner) inviting my family inside for lunch. We?d been traveling for 6 hours straight and needed a restroom and a quick meal? OUTSTANDING is what we got! Great service, Great food and I?ll say this was the CLEANEST Krystal?s we?ve ever set foot in! Inside and Out! I?m sorry for the staffing issues. I?m in retail myself so I can relate. So glad to see that it doesn?t affect your operating standards. A+ today! Thank you!

As a truck driver that no longer lives in the Krystal footprint I am glad that there are at least have a few locations within walking distance from truck parkin... read more As a truck driver that no longer lives in the Krystal footprint I am glad that there are at least have a few locations within walking distance from truck parking. That grey goo that you only get with a Krystal's burger is one of my favorite things. This particular location gets 5 stars due to the above and beyond customer service that I received while visiting today. The lobby was closed due to staffing issues (understandable in these times) but the ladies were kind enough to allow me to order at the drive-thru window. You can't exactly take a semi through drive thru. They took my order in a way that did not put either of us in danger. I reckon it also helps that I know exactly what I want before even arriving so I was only at the window maybe 30 seconds. Then they brought me my food to the door as if I was a car that had been pulled up, keeping out of harms way from cars in the drive-thu. I feel I must clarify for anyone reading my review, the grey goo of which I speak of is not something that comes from any additives in their burgers. It is an all natural product that comes from the way they cook the burgers. That is also the #1 reason they are so much better than White Castle in my opinion.

Well first off Covid is over but yet the restaurant dinning room was locked it had a note on the door saying d Clinton send ties and wed this was n a Friday so... read more Well first off Covid is over but yet the restaurant dinning room was locked it had a note on the door saying d Clinton send ties and wed this was n a Friday so we just left today Saturday she nice we are stuck next door at the truck stop till Monday due todays off I called to see if they was open or if we could walk through the drive through no one answered so I assume they aren?teven open a noon on a Saturday I will be contacting their main office lazy people all I can say ??.

I never go to Krystal but decided to try it the other day. I was so pleased with my experience here at the drive thru. The lady at the window was super nice and... read more I never go to Krystal but decided to try it the other day. I was so pleased with my experience here at the drive thru. The lady at the window was super nice and the food was delicious and hot and everything tasted great except the fries. The fries suckedand had freezer taste. The hush puppies, wings, and donut balls are amazing though!