Jack's - Madison

Total disgrace . I was very disappointed with everything even the manager had no compassion! I’ve worked in the restaurant industry for years i know what it’s l... read more Total disgrace . I was very disappointed with everything even the manager had no compassion! I’ve worked in the restaurant industry for years i know what it’s like to be short staffed but i also know that i also didn’t have a choice to close my restaurant and take my customers money without doing that . I ordered doordash at 9:15 and my order was canceled due to “short staff” . Which is funny because i had just left the restaurant but decided to door dash more tenders because my kids loved them . Unfortunately my money was taken and order was cancelled.

*Edited 12/10. This continues to be a problem. See my most recently attached picture. Again, I don't normally worry about something like this, but this location... read more *Edited 12/10. This continues to be a problem. See my most recently attached picture. Again, I don't normally worry about something like this, but this location barely ever serves actual drinks in the drive through. Almost entirely ice. I don't need a refund, I just want this practice of filling the cups entirely with ice to stop. *Original Every time I get breakfast at this location, whoever is filling drinks in the morning does this. Entirely ice, no drink. Normally wouldn't complain, but this literally happens every time I get a drink here at breakfast. I'm not paying for ice. Please sort this out.

Total disgrace . I was very disappointed with everything even the manager had no compassion! I?ve worked in the restaurant industry for years i know what it?s l... read more Total disgrace . I was very disappointed with everything even the manager had no compassion! I?ve worked in the restaurant industry for years i know what it?s like to be short staffed but i also know that i also didn?t have a choice to close my restaurant and take my customers money without doing that . I ordered doordash at 9:15 and my order was canceled due to ?short staff? . Which is funny because i had just left the restaurant but decided to door dash more tenders because my kids loved them . Unfortunately my money was taken and order was cancelled.

Absolutely disappointing experience. Everything about it fell short, and even the manager showed no empathy. Having worked in the restaurant industry for years,... read more Absolutely disappointing experience. Everything about it fell short, and even the manager showed no empathy. Having worked in the restaurant industry for years, I understand the challenges of being short-staffed, but I never once considered closing my restaurant and taking customers' money without fulfilling orders. I placed a DoorDash order at 9:15, only to have it canceled due to "short staff." Ironically, I had just left the restaurant but decided to order more tenders through DoorDash because my kids loved them. Sadly, my money was taken and the order was canceled.

I frequently visit this Jack's location for lunch since I work nearby. The service is consistently excellent, and the food is always fresh and prepared just as... read more I frequently visit this Jack's location for lunch since I work nearby. The service is consistently excellent, and the food is always fresh and prepared just as I ordered. Every staff member is courteous and professional. I've never had a bad experience here. Keep up the great work!