Jack's - Madison

My husband and I decided to try Jack's today, but unfortunately, we were quite disappointed. My order was completely wrong; I received a chicken salad but they forgot the chicken and the ranch dressing. On top of that, they also forgot to include a fork in the bag. Since we were in a hurry, it was really frustrating to have to look for a place that provided a fork. I understand that everyone has off days, so I'm giving this place 2 stars because the customer service was good and the employees were very kind.

The order for pick-up/delivery was ready as soon as I arrived, with no waiting time at all. This location consistently performs well, and I highly recommend checking it out.

Warning: Undercooked chicken. I decided to try this new Jacks because they offer genuine chicken breast sandwiches. I ordered two for breakfast, but when I bit into them, the chicken was pink and cold inside... I had to throw them away. Additionally, I ordered a Coke Zero, but they gave me a cup full of ice with just a splash of Diet Coke instead. Not a good experience at all.

I go to this location all the time for lunch because I work close by. I have never had bad service here. Food is always fresh and always exactly what I ordered. ALL employees are polite and professional. I have never had a bad experience here. Everyonekeep up the great work!

Total disgrace . I was very disappointed with everything even the manager had no compassion! I?ve worked in the restaurant industry for years i know what it?s like to be short staffed but i also know that i also didn?t have a choice to close myrestaurant and take my customers money without doing that . I ordered doordash at 9:15 and my order was canceled due to ?shortstaff? . Which is funny because i had just left the restaurant but decided to door dash more tenders because my kids loved them. Unfortunately my money was taken and order was cancelled.