IHOP - Madison
IHOP
Description
Recent visits to a local IHOP reveal a stark divide in customer experiences. While some diners report major disappointments with slow service, incorrect orders, and undercooked food, others praise the restaurant for its quick service, fresh dishes, and friendly staff. The inconsistency seems marked, with some customers experiencing long waits and unresponsive waitstaff, while others enjoy prompt attention and delicious meals. Overall, the restaurant appears to be navigating growing pains post-pandemic, and while some customers have found satisfaction, others leave with a desire for significant improvements in training and service reliability.
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Food was really good! me and my mom stopped by for brunch. i got avacado toast and eggs and my mom got an omelette and pancakes. the omelette was huge and so good (i had to get a bite because it looked so good) the server was so sweet and was always checking on us to make sure we were good! he got us everything we needed and asked for! can’t remember his name though!
We decided to eat our breakfast before going tl work. we seated quickly and served our coffee and food hot! tres leches pancake are soooo gooooood. friendly people there! we def coming back!
I would give this a half of a star but it seems I can’t. We took my husband there for Father’s Day and we got there early and they sat us 15 minutes after. That was the great part so yes one star. Though after being sat, our waitress took our order and she never came back, not even to check on us. An hour passed after our order was taken and 6 families who sat after us had received there food and 2 families after us finished and left. We asked to talk to the manager and when he came out all he said was that they were busy in the kitchen. Our question was why did 6 other tables who sat after us eating before us? We only ordered two meals and one kid meal. As a manager that should not be your answer!!! The waitress was horrible, all the other waitresses were checking in their table and this waitress was not. This franchise needs to have training for their workers because this was horrible service. The manager also needs training because for you to just say your busy in the kitchen but we been waiting for over an hour now for our food but we were sat before 6 other families and they all have their food with more people at their table is ridiculous. I hope someone on corporate can see this review and make changes to this restaurant.
Came in on a Sunday morning and got seated right away didn't have to wait. The server was quick to greet us and had a great attitude. I had the Colorado omelette and it was amazing!! The wait time on the food was very short overall I was very pleased great visit.
