Dunkin' - Madison

I stopped by this morning to pick up donuts for my co-workers. The donuts looked great, but after waiting 20 minutes at the counter without any acknowledgment,... read more I stopped by this morning to pick up donuts for my co-workers. The donuts looked great, but after waiting 20 minutes at the counter without any acknowledgment, I had to leave empty-handed. It was clear that the drive-thru customers were their priority.

As a Dunkin' Rewards member and regular customer, this is the best Dunkin' I’ve ever visited. The staff are always friendly, approachable, and cheerful. My coff... read more As a Dunkin' Rewards member and regular customer, this is the best Dunkin' I’ve ever visited. The staff are always friendly, approachable, and cheerful. My coffees are consistently made perfectly (which, if you’re a Dunkin’ fan, you know isn’t always the case). Mistakes rarely happen, but when they do, the team is understanding and resolves the issue promptly. Every visit here continues to impress me!

We had a terribly disappointing experience with customer service at this Dunkin’ Donuts. I cannot recommend it at all; I would actually advise going to the Star... read more We had a terribly disappointing experience with customer service at this Dunkin’ Donuts. I cannot recommend it at all; I would actually advise going to the Starbucks down the street instead. We were charged for items we never ordered and didn’t receive the items that were listed on our receipt. When my husband went inside to ask about the donut we were charged for, he was told to "never come back."

The food is amazing, but I've encountered the same problem twice when ordering through the app. I ordered a turkey sausage sandwich, and both times I received b... read more The food is amazing, but I've encountered the same problem twice when ordering through the app. I ordered a turkey sausage sandwich, and both times I received bacon instead. I mentioned it to the server, but she didn't take any steps to fix the issue.

This restaurant has received a range of opinions. Sometimes the food is outstanding, but other times it can be disappointing or not as ordered. On the bright si... read more This restaurant has received a range of opinions. Sometimes the food is outstanding, but other times it can be disappointing or not as ordered. On the bright side, the coffee is consistently quite good.