Donatos Pizza - Madison

My wife stopped on Sunday afternoon at midday. the manager was exceptionally friendly and professional, as the guy in the back made the pizzas. thin crust pizza is not my usual preference, but the pizza was fresh, well made and delicious. we're coming back!

I didn’t like the pizza and didn’t eat it after I tried a small piece. I had to repeat my order twice when ordering and they still didn’t make it right. It was also expensive and did not notify us of the price change.With a good attitude, we returned the pizza. We had also ordered drinks and calzone and only meant for a refund for JUST the pizza by Itself. They went above and beyond and refunded the entire order!! I told them they didn’t need to do that. I was more than ok with paying for what we ate.They were nice about it. So I am giving them 5 stars for respect.Personally, it’s not for me, but everyone has different things they like.

I had to repeat my order twice and yet they still didn't make my pizza right. On top of it, I ordered a small and it was $15. And they didn't tell us the price had changed until we noticed it after we paid wondering why we were charged so much. The pizza was the worst pizza I've had in my life next to Totino's. I asked for half cheese and half chicken bruschetta. All they did was take off the top sauce on the other half with all the toppings. And $5 for 2 drinks. That's expensive. With a good attitude, we returned our pizza and they refunded our entire order with a good attitude and even apologized. I was more than OK with paying for what we ate. However, they went above and beyond to refund our order. For that, I am giving them five stars for respect. This place may not be for me but others may still like it. Everyone likes different things.

A little pricey however it’s some of the absolute best pizza I’ve ever had. (I worked at pizza place 8 years so truly it’s THAT good). Will be back over and over again!!

I used to love donatos. Haven't had them in about 8 years. I don't know if they changed vendors on certain ingredients or what. But they don't taste like they used to. But everybody has their own taste.