Shrigley Hall - Macclesfield

Spa a little tired, lacking some attention to detail (mouldy grouting almost everywhere) particularly in steam room and inside pool. Very young teenage staff in spa in bar area, poor customer service skills and professionalism. Had to ask 3 times for wood to be added to fire, water dispenser empty, warm plastic cups straight from dishwasher given with prosecco in, staff don't seem generally happy. Okay value for money, but would prefer to pay more for professional service from staff, or even just a smile!

Absolutely stunning hotel. What a beautiful room we had too. Set in absolutely jaw dropping scenery, with a distant view of Manchester lights out of the window. Couldn’t have asked for a nicer setting, the staff were top notch, service was incredible. Truly felt at home here. Many thanks. Rooms: 5 Service: 5

It was a group booking of 10 people. We were given an offer on drinks and cake which we didn't get in the end because it wasn't noted on the email which was quite annoying. The customer service at the coffee shop was very slow. I fancy a vegetable wrap but then without vegetables. Also overly priced at the coffee shop.

Went there for office party and stayed overnight. Reasonably good rooms and the party venue was quite good with good food and drinks option. The breakfast next morning was also quite good. The rooms could be quite difficult to find as it is like a maze in there but otherwise no complaints!! Rooms: 4 Service: 4 Location: 4

Good food. Great location. Helpful staff. Service: 5 Location: 4