Baskin-robbins - Lyons
Baskin-robbins
Description
In a recent exploration of a popular ice cream restaurant, patrons have expressed mixed feelings. While there are glimpses of delight in the brand's renowned ice cream flavors, concerns about quality and service have surfaced. Instances of freezer-burnt desserts and inaccurate menu pricing led to frustration among customers. Miscommunication during ordering and inadequate toppings on sundaes further detracted from the experience. Although the location offers a quick and friendly service option alongside a variety of dining choices nearby, consistency in quality and transparency in pricing remain key areas needing improvement for a more satisfying visit.
Images
Feedback
The WORST phone etiquette, let the phone ring and ring then they take the phone off the hook so when you call again it’s busy.
This restaurant is the worst place to get anything they claim to offer. They are always out of items, no matter the time or day. Sometimes they even claim to be closed as early as 3pm. I don't understand it. This place is truly terrible. Avoid ordering from here if you expect to receive anything at all.
Despite the current staffing challenges that many businesses are facing, it is unacceptable for a restaurant to serve low-quality products. I recently paid $5 for a pralines and cream cone that had freezer burn. While it tasted decent, the texture was strange and off-putting. I would not recommend this place to anyone.
HONOR THE PRICES YOU HAVE POSTED! What a joke! I ordered a pre packed quart and a fresh packed quart, the price on the menu board was $4.99 and $5.99 respectively. I got my ice cream and told the price was $14.28. When I received my receipt, I was charged $5.99 and $6.99. I asked the cashier, she said it was tax. I pointed out the price on the wall and what was charged on my receipt. She told me they had raised their prices, but yet they didn't update their board. I told her I wanted my $2 back, she had to call the manager. She came back and said she could not refund what I was overcharged. They refunded the whole amount and had to throw it out.
Literally every time I come here they get something in my order wrong. Sometimes it's something as simple as putting the wrong cheese on my sandwich, sometimes it's putting real meat on it instead of the beyond that I asked for, other times it's forgetting something in my order altogether.
FAQ
More information
QR-Code for the menu

