Dunkin' - Lynn

This is one of the few places in Lynn that truly understands what it means to request four pumps of Mocha—you actually get four pumps! It may seem straightforwa... read more This is one of the few places in Lynn that truly understands what it means to request four pumps of Mocha—you actually get four pumps! It may seem straightforward, but when dispensing the swirls, it's important to push the pump all the way down, let it return completely, and then push it down again. Many other locations in the city tend to pump the swirls too quickly without allowing the pump to come back up, so when I ask for four pumps in a large, I often end up with barely one. That's why I usually ask for six pumps, just to ensure I get the standard four. The staff here are quick and friendly, making for a pleasant experience.

Each time I visit the Lynn, Massachusetts area, I make it a priority to stop at this location. I usually stop by during my overnight shifts to order an iced lat... read more Each time I visit the Lynn, Massachusetts area, I make it a priority to stop at this location. I usually stop by during my overnight shifts to order an iced latte, and it’s always made just right and expertly stirred. It’s rare to find a place that’s open 24 hours with staff working such demanding shifts, yet I’m consistently greeted with the utmost courtesy, professionalism, and positivity.

I went in here today after ordering via the app at a different Dunkin donut location. While attempting to cancel my order on the phone with the place that I mis... read more I went in here today after ordering via the app at a different Dunkin donut location. While attempting to cancel my order on the phone with the place that I mistakenly ordered my coffee, the employees (all 5 or 6 of them) were yelling and screaming to one another jumping up and down with excitement. (the only reason I am giving this 2 stars and not 1 is because they were laughing and I am if nothing else, appreciative the energy was positive).After I voicing my apologies to the woman on my phone who could not hear me, of it being super loud (where I was), I was then told out of nowhere that “if (I) didn’t like it that I could get out and not come back!)Um, what??!! I mean, this was said indirectly to me and actually to the other employees about me but loud enough so I could hear crystal clear and when I looked up, the woman had a very disgusted (almost mean) look on her face staring right at me (this person was not working the register.)I am no Karen lol, but I’ve worked in Customer Service my whole life and while I don’t believe I am owed any special treatment as a paying customer I do believe at the very least I should be treated without disrespect first thing in the day.The comment wouldn’t have been taken so cruely either had it not been for the look I was given. Super unprofessional and classless.I just don’t see how people who do not hold an understanding for basic human decency would choose a job where they work with people.My advice would be to lighten up a little bit and understand that most people coming in for a coffee are doing so to start their day and no one wants to start their day being treated rudely by an absolute stranger for absolutely no reason.

My local Dunkin' always gets it right! I appreciate that they have a picnic table where I can sit and enjoy my delicious cold brew. read more My local Dunkin' always gets it right! I appreciate that they have a picnic table where I can sit and enjoy my delicious cold brew.

Always easy to order when I come to this location. Staff is always respectful and fast. Cups have the Christmas theme going ! My coffee was made just how I orde... read more Always easy to order when I come to this location. Staff is always respectful and fast. Cups have the Christmas theme going ! My coffee was made just how I ordered it. Thank you Dunkin’ Donuts see you soon.