Chipotle Mexican Grill - Lynchburg

Restaraunt in needs attention. Food tasted great but there was a mess on every table and on the floor, the person taking our order was hardly paying attention and made several mistakes, and there was an apron in the men’s toilet.

They ran out of food. It wasn't even close to closing time.

I ordered for pick up and they said it would ready at 9:10. I pull up to the restaurant around 9:00 and proceeded to watch the employees chat with each other and lollygag until finally my food was finally ready at 9:30. When I got my order it wasn't even correct. They'd forgotten my salsa. :

Most of the time the bowls are empty for veges, guac, tomatoes and lettuce. I keep hearing the same words 'we are out '. If you are out pls post a note outside saying we are out and i can walk out rightaway. But when asked for extra on items which are available they are charging double as we are getting extra but you dont server most of the items as you are out. Dont understand the logic. Also the food which is not available in the main counter, will be available on the online orders section but they are not ready to server from it which is weird. We give money and when dont get the food which is available in front of us and not being serverd, we feel so bad. Such a worst treatment i had. Employees were not ready to answer and rude. They just say its all you got. Such a worst behavior or customer service i have ever seen.

This store has turned itself around in the last few months phenomenally. Great food, great manager, polite, clean staff and store. Kudos. ? ?