9/11 Brooker Inn - Lutana

We were in the shop on 1st July 2021 at 09:15PM. We asked for a 24pack cartoon of beer to the lady at the counter, to which, her colleague asked us how many we needed. We answered the guy and he brought us what we wanted. We paid and the lady at the counter started telling us off and said we were rude and the reason was that we talked to her colleague instead of her. WOW! We obviously answered to whoever asked us the question. Someone needs to tell the lady how to talk to customers and how to do customer service. She thought we were rude because we answered her colleague when he was the one who asked us the question but we think it was extremely rude of her that she started telling us off because of that. Either she's the owner of the shop or god knows how she's being employed there. 0 star experience.

On 1st july at 9:15 , The lady there was soo rude. She was speaking with her fellow workmate. When we asked for a beer, she asked her mate for the beer , but when we replied to her mate for 1 cartoon of beer, she said it was rude to talk to her mate. Someone please tell her that she is rude There are alot more bottleshops this is not only one

It is a bottle shop easy to stop and get a refreshing drink on the way to home after working hard days so they call and see them for themselves

No responsibility for responsible play at all places in this place they will sit there and see how young people with a looking on a pokie machine for 12 hours are just happy to watch how they lose everything they have should be thrown out before the 12 hours if they were really responsible

Beautiful small pub with a newly renovated pokies area that keep for a cold