Subway - Lowell

The sign says they’re open 24 hours, but I’ve visited twice and both times they were closed. It wasn’t even 7:30 PM, which is very inconvenient. read more The sign says they’re open 24 hours, but I’ve visited twice and both times they were closed. It wasn’t even 7:30 PM, which is very inconvenient.

This restaurant frequently runs out of several menu items, and the staff lacks professionalism. They appear more interested in smoking cigarettes and chatting o... read more This restaurant frequently runs out of several menu items, and the staff lacks professionalism. They appear more interested in smoking cigarettes and chatting on their phones than in helping customers. Despite a sign stating they are open 24 hours, they closed at 9 PM on a Saturday. I suggest you avoid wasting your time and money here and instead drive to another place where you can actually enjoy what you want to eat.

I’m giving this restaurant two stars because my sweet onion chicken teriyaki wrap was poorly made. It wasn’t wrapped correctly, and the cutting was uneven. I've... read more I’m giving this restaurant two stars because my sweet onion chicken teriyaki wrap was poorly made. It wasn’t wrapped correctly, and the cutting was uneven. I've had wraps from other Subway locations, and they always looked much better than what I received tonight. It’s hard to even hold it, and I’m really disappointed with my dinner. I'm not even sure I want to eat it anymore. I would like a refund, please. On top of that, my fiancé's flatbread was soaked through the paper wrapper on the outside.

I have consistently had exceptional service at this restaurant! Although the lines can get pretty long, they manage to handle customers efficiently without much... read more I have consistently had exceptional service at this restaurant! Although the lines can get pretty long, they manage to handle customers efficiently without much wait. One staff member, in particular, stands out (I wish I had remembered her name, a tall blonde) for going above and beyond! In an era when great customer service is hard to find, this place truly excels.

I ordered a turkey breast sandwich with my usual toppings—just a bit of salt and pepper, plus some oil and vinegar. However, when I took a bite at work, it was... read more I ordered a turkey breast sandwich with my usual toppings—just a bit of salt and pepper, plus some oil and vinegar. However, when I took a bite at work, it was excessively salty! I tried calling the restaurant to address the problem, but I wasn’t able to get through.