Dunkin' - Lowell

American, Delivery Services, Donuts

Dunkin'

★ 3.6 / 5 (1177 reviews)

Dunkin’ has garnered a range of reviews reflecting its inconsistent service quality across different locations. While some patrons rave about quick and friendly service, others report chaotic experiences, with long wait times and disconnected staff. Notably, the night shift employees stand out for their kindness and willingness to assist customers. However, issues such as poor drink quality and menu confusion have also been raised. Ultimately, while some locations shine with exceptional service, others leave customers feeling frustrated and unwelcome. It’s clear that experiences can vary greatly depending on the time and staff on duty.

Last update: 17.01.2026 from: Name

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★ 3.6 / 5 from 1177 reviews

Was Name Crona at Dunkin' a mag?
these are the best dunks in lowell. super fast and friendly service and they will get my order to 100% of the time. my morning stop every day and I could not be grateful! View all feedback.

What Grayce Ebert dislikes about Dunkin':
I ordered hot chocolate from here and it was watered down immensely. The service at this particular location is poor, the servers are incompetent and the drive thru is way too narrow. I wouldn’t recommend it. View all feedback.

Ofelia

24.10.2022

★ ★ ★ ★ ★

My father has been coming here for years as a postman, so the ladies behind the counter are really friendly. They provide very quick service.

Gudrun

24.10.2022

★ ★ ★ ★ ★

I had a wonderful experience at this restaurant! The service was fantastic, and the woman who works the night shift was exceptionally kind. This is my favorite spot, and I highly recommend it!

Alexys

12.01.2023

★ ★ ★ ★ ★

I took a break during my 5-hour road trip to Maine and stopped at a Dunkin' for some coffee. After driving 1,800 miles, I was hoping for a quick and simple experience, but it turned out to be quite chaotic!

Name

12.01.2023

★ ★ ★ ★ ★

These are the best dunks in lowell. super fast and friendly service and they will get my order to 100% of the time. my morning stop every day and I could not be grateful!

Marianne

12.01.2023

★ ★ ★ ★ ★

No warning who is the night shift, but the women have connected us with the speck on our sandwiches and the coffee is spectacular, although it is probably old espresso. I wish I tipped these wonderful ladies! will definitely come back! we were confused about certain menu items, but she was happy to help! 10 stars in the night shift on 09/02/22!

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