Subway - Loudon

I've been dining at this restaurant for the past 22 years without any issues until now. I wanted to share a quick observation: if I place an online order an hou... read more I've been dining at this restaurant for the past 22 years without any issues until now. I wanted to share a quick observation: if I place an online order an hour in advance but still have to wait behind seven other customers for my sandwich to be made, then what's the point of ordering online? I typically order online to save time and avoid waiting in line. This is the second Subway in the area where I've noticed this disorganization.

I used to be an assistant manager at Firehouse Subs, so I have high expectations for a great sandwich experience. During my visit, I encountered an employee nam... read more I used to be an assistant manager at Firehouse Subs, so I have high expectations for a great sandwich experience. During my visit, I encountered an employee named Ja Neah Bowens, who truly impressed me by making the best sandwich I've had in a long time. She was incredibly polite and clearly very skilled at her work. Her professionalism throughout the entire experience was noteworthy. I left feeling completely satisfied, and I’m very thankful for her exceptional service. Thank you!

I had a terrible experience at this Subway. They were out of nearly everything, and my salad was entirely incorrect. It didn't have any chicken, tomatoes, green... read more I had a terrible experience at this Subway. They were out of nearly everything, and my salad was entirely incorrect. It didn't have any chicken, tomatoes, green peppers, or eggs. I definitely won't be coming back to this Subway, especially since there was only one employee on duty.

I had a disappointing experience with a staff member who was quite unfriendly, telling me they were closed during the lunch rush. Her attitude was consistently... read more I had a disappointing experience with a staff member who was quite unfriendly, telling me they were closed during the lunch rush. Her attitude was consistently poor during all my visits, and I used to come in daily until this incident. I won’t be coming back. Even though I work nearby, I’d prefer to travel further for better service.

I would have rated this restaurant one star, but our server tonight, Kyle, was outstanding. However, it's important to note that he is just a high school studen... read more I would have rated this restaurant one star, but our server tonight, Kyle, was outstanding. However, it's important to note that he is just a high school student working his third shift on his own. Each time I visit, there seems to be a new staff member who has only been there for a week! This inconsistency affects the quality of the sandwiches, and the staff shouldn't bear the blame for it. It's disheartening to see these underpaid, overworked teenagers. If you showed more respect for your employees, perhaps the restaurant would improve! It would also be wise to have at least two staff members on duty at all times, especially on a busy Saturday night, as there were three other families waiting as well. Ugh.