In-n-out Burger - Los Angeles

Today 7/30/2024 7:00 PM. I ordered a protein burger that was supposed to have onion instead of bread. They didn’t handle my order correctly, and as a result, I got a burger without onion and with lettuce. I asked them to check my order, and the girl at the counter kindly reviewed it, spoke with the manager (a bald guy), and with the worst attitude, changed what I was supposed to have ordered. He brought me two poorly served pieces of meat with a terrible appearance and the onion on top was also poorly served. What a bad attitude from that 'manager '.

I come here very often and always have a good experience until Alejandra takes my order. I know her name already because she’s always so rude making facial expressions and rude comments. She’s always giving dirty looks and has terrible energy. I never wanted to leave a bad review but the customer service from her is horrible. The other employees are so kind. I really hope management sees this and resolves this issue.

Been going for years, always an amazing experience. 99% of the time the order has ZERO issues, but of course no place is perfect but they are as close to perfect as an establishment can be. Food is always amazing, never had a bad experience, customer service is 10/10. My goto In N Out.

Leaving this review for Angel with the dimples, genuine customer service and honestly great energy. Most cashiers are “forced” to have a smile but his is natural and he gives a great first impression for the company. Foods amazing As always :

I dont come gere often as there is always a big line of cars, but then I don't understand how people can eat these delicious burgers in their cars while driving, the melted gooey yummiest burgers make such a mess in your hand that once you start one you really can't put it back down until its finished. So best to eat at a table. The frys are great, fresh fried and delicious animal style, which has to be the oy way to have them..