Sonic Drive-in - Longview

Just want to let everybody know I recently took over this location. We are striving to be excellent in every area. If for any reason your experience any problem or issue please do not hesitate to ask for me personally so we can make your visit supersonic

Had great friendly service and delivered to my car by Maria. She also took my order and was more than happy to make an additional trip to get me ketchup when I forgot to ask for it when ordering. The food was hot and good. I was surprised by how fast Maria delivered my order considering it was Friday afternoon traffic rush. I will definitely be back again when I’m on this side of Longview

I just want to give a shout out to Caleigh, my carhop. It was a very busy time with almost each space filled. However, this young lady was literally running to deliver orders in a timely manner. She even took a moment to compliment my dogs and make conversation with me. I applaud her hard work ethic.

The park is really hot on sunny days, but the servers are always very nice and helpful. I'm were it sucks having to go outside all day carrying hot food, but they do it with a smile.

This is usually a good SONIC. I've had occasional issues with customer service and their food. But, overall, it's good. They do not perform well under pressure though. I don't know if that's the younger generation or just the way people are now. Recently, they left food out of my order. I went back to get it. It wasn't clear if they were making the correction or not. After waiting 20 minutes, I buzzed them again. I was told to be patient because no one wanted to show up for work and it's half price burger night. I didn't know that was a thing! Had I been communicated to from the beginning, maybe I would have just accepted a credit or something else more convenient. I tried to say this back to the employee through the intercom but I'm pretty sure my end of the mic wasn't on anymore!! It's unfortunate. Where is the owner when this is happening? Does the owner even care?