Menu - Chipotle Mexican Grill

I really enjoyed my meal and thought that everything tasted great together. However, I have to say that the hot sauce was spicier than I expected. Just a heads-... read more I really enjoyed my meal and thought that everything tasted great together. However, I have to say that the hot sauce was spicier than I expected. Just a heads-up: the hot sauce is quite hot, despite the name "Chipotle" suggesting that everything has been well-seasoned. But trust me, the Chipotle hot sauce is for real! I definitely recommend trying it!

I have ordered two articles about the website. my wife goes through town to pick her up. she'll get the bag and go. she comes here and one of the two items miss... read more I have ordered two articles about the website. my wife goes through town to pick her up. she'll get the bag and go. she comes here and one of the two items missing (a $14 burrito). the entrance on the pocket shows that 1. his my order 2. there was only one pocket and 3. that I paid for the burrito and that he should be included. well, mistakes happen, right? well, the restaurant was not busy, so it was a lazy mistake. I try to contact the load. no, an automated recording says I need to report it via the confirmation email. I do this and they send me a voucher for a free menu item that runs in 30 days. nope. I paid for extras in my stupid burrito and they send me this without a word of excuse. I'll try the phone number again. After I hit zero, I can finally turn directly to the load. it rings and rings on me. I contact support about her robo chat. after many hoops I finally get a human (can be). they apologise and say they will follow with the administration with my care to ensure a better service, etc. I say no, grant the burrito, I don't want to be good. they issue a refund and ask if there is anything else. I answer immediately that I need to find out something else now and that if they really fix the problem that I should be contacted by the local administration. the answer was (get this) from the robo chat again. means they asked if I needed something else, then they ended their chat and booted me back to robo chat. I know it's chipotle, almost food, underpaid, understaffed blah blah. this is company paralysis, bad management and lack of care for customer retention. they were wasting so much of my time tonight that I decided to give them another five minutes to warn them all against ordering from this company/site. terrible experience around. I will update my review if someone from this company decides to fix the problem, but I doubt it will be someone.