Subway - Longmont
Subway
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The restaurant was clean, friendly, and welcoming. We appreciate Sara for her excellent service during our lunch!
I went into the restaurant to get a sandwich. I waited at the counter for 10 minutes without being acknowledged. The staff seemed preoccupied with fulfilling online orders. I eventually became too frustrated and left. It was disappointing to receive such poor service, even for a Subway restaurant.
I attempted to visit another nearby Subway location, but they informed me that ordering 5 subs for my family was considered a catering order and could not be fulfilled. I decided to go to this location instead and I am so happy I did! The service here was excellent. The three staff members working were very friendly and had no problem making the 5 subs for us.
Straight up; overall was a 1 star and this is why if you wanna read on. Food was mid, I mean it's subway so it's aight. I really wanted to give it a 2 star lol but just can't because of the service. Now, I ordered ahead for pickup at 11:15 to beat the main lunch rush but ended up waiting until 12:30 I get that they got slammed with people in person and online BUT y'all can adapt. Start throwing out free chips for people waiting, comp the sandwich, give a free cookie or 2, make sure to pay attention to people's orders and communicate well with your team. It's only subway so whatever I guess, not too a big a deal and I was just happy to finally eat BUT DAYUM guys. Over an hour waiting.....just step it up dudes. Be better
Long wait, incompetent employees too busy to make food
