East Side Mario's - London

I have to provide a rating, so I will give it a score of 1. My group of four was seated at 6:45, before a table of 10 and a table of 6.

I have tried ESM delivery multiple times (often tempted by their email promotions) and can now definitively say: do not order delivery from this place!

We had an enjoyable meal, server was excellent --attentive and knowledgeable --great experience except for the acoustics. The excessive noise was not from other patrons or music, it seemed to be coming from the kitchen area. A lot of banging and clanging to the point of being annoying. The design of the room may contribute to the problem, but efforts should be made to minimize the impact on customers.

Not overly excited to go here,the food is average and not a lot to choose from if you don't want pasta or pizza.

Arrived on a Wednesday at 6:45 pm. We sere a party of five and the restaurant was maybe three quarters full. Upon our arrival the hostess seemed to be under a lot of pressure and there was only another couple ahead waiting to be seated. We saw a table of 5 already cleaned and available but it still took over 10 minutes to seat us. Our waitress was friendly but had no clue who ordered what drink once she arrived back at the table. She took our orders and brought 2 loaves of bread to the table and only 1 small amount of butter which was used on the first loaf. We asked for more butter and bread but it didn't arrive until we asked a half hour later. We also had to ask to have our drinks refilled as the server was too busy to bother. We were never asked if we wanted more soup or salad as well I would have preferred a cafeteria over the service we received. By the time our meals arrived we had a different server and again no clue who ordered what. Once everyone received their meal the pizza I ordered was completely cold throughout. I don't mean it was just warm, but completely room temperature. I have never sent back a dish until now. The waitress took it back and I was able to sit and watch my family eat for 25 minutes. The pizza arrived once everyone finished their meal and I decided to ask for it to go. To finish off our night when my wife went to the bathroom their was no paper towels to dry her hands. At this point a shouldn't have been surprised. I spoke with the manager who said they didn't expect to be as busy and apologized. As I mentioned earlier the restaurant was three quarters full.My kids really like the food at East Side Mario's. We have dined at many different locations. I have dined twice at this location and it has always been a terrible experience. If your heart is set on East Side Mario's I suggest you find another location as this one is lacking in so many ways its pitiful.