Tortilla - London

Popped in for a quick bite to eat and so glad we did. Delicious, fresh food, very helpful, friendly staff and good value for money! Thank you

Came here for lunch, and apart from our server ignoring us and putting sour cream and cheese in a dairy allergy burrito, which when pointed out silently threw it away and got another one (I mean would an apology hurt? the quesadillas were great too, although if I'd been made aware of the meal deal I would've got it!

On a difficult Thursday (still one day until the end of the week) myself and a number of colleagues decided to make an impromptu visit to Tortilla. I had been warned about the wavering standards but as a group we decided we would give it one more go (this was probably influenced by the close proximity of the establishment and the fact it was raining). On first glance I was pleasantly surprised that despite the weather the queue was a reasonable length. However, shortly after my arrival my experience went downhill. Little did I know but there was a severe bottle neck at the pay station which meant I had to communicate my order from a considerable distance away. Despite having to shout this was not the end hence me giving a rating of “poor”. I ordered a large burrito to get me through this difficult day and at the first station I boldly shouted my order for a large burrito with tomato rice. Maybe the person on the rice station took my raised voice as an indication of my love for rice. Unfortunately I don’t love rice it just helps to fill the burrito. The rice station employee dumped shovel after shovel of rice onto the burrito only giving me a 50% rice to other ingredient ratio. Next, slightly nervous I moved onto what should be the main ingredient of the burrito the meat. Again, here things went from worse to worse. The ration was excellent however, the chicken has all but lost it’s flavour. What is going on here? Are you not grilling the chicken anymore and boiling it? I shall say no more about the chicken as it was nothing compared to the employee on the spicy sauce station. This employee clearly took no pride in his work as he simply plopped the biggest blob of spicy sauce on the top of the burrito without spreading it. Therefore, when I took my first bite I was met with an explosion of spice bringing me to tears which I assume will return at my designated 4 o’clock 20 minute break. Fortunately the obscene amount of rice managed to calm the fire in my mouth after I took my 2nd third and 4th bite. All in all please sort you stuff out as I have been a loyal customer for a long period of time.

This used to be a solid lunchtime choice. The flavour was great and the burrito was constructed with care. Unfortunately standards have fallen. The chicken is now bland. It needs to be charred more to develop the flavour, just like in the good old days. Sauce distribution is a key element of a burrito construction. On my previous two visits this has been seriously neglected. Time to go back to the drawing board and start getting the basics right.

I ate here on Friday after work. The food was delicious. I would recommend the skinny chicken burrito. The staff were awesome. The young black lad who served me was sound as a pound. The place was spotlessly clean, and there was free WIFI. The bill came to £6 which was great value for money. I will definitely be back again soon.