The Waterway - London

We came for Sunday lunch the tables were packed very tightly together, on ours I was sitting right up against a pole and my friend was adjacent, which made for a rather odd situation! We both ordered roasts, and although our waiter was pleasant,...the waitress who bought the meals did not offer us any sauces, and actually told me they didn't have mustard when I asked for french. I asked her to go and find out, and she came back finally with some English mustard, which was a shame young girl who clearly hadn't been trained at all. The actual roast was lacklustre in the extreme cold yorkshire pudding, which I complained about, but was told it is supposed to be room temperature and they offered to take it away and warm it. Putting it in a microwave would not have helped, so I declined. My beef was ok, but only 2 potatoes on the plate, both rather like bullets, the cold yorkshire and a few beans and carrots for almost £30 it was very underwhelming. Although I told my waiter, nothing was offered or done about it. We were actually quite glad to finish and go somewhere less cramped and where we felt we weren't just being fleeced. I am happy to pay a high price for good food, but average food for a high price, well, it just leaves a bad taste (in more ways than one).

We had booked a table on the upper terrace for lunch. The food was good and afterwards we stayed on for the afternoon. It's a lovely canalside location but we found the front of house staff excessively officious, inhospitable and unpleasant their rudeness spoiled...our afternoon. Some examples: 1. We were a table of 4 and one extra friend joined us after lunch. She'd barely even sat down when the front of house hostess came flying over and interrupted our conversation to tell us that no more than 4 people were allowed at our table and we'd have to move. The terrace was almost completely empty at that point and we were settled and happy where we were. In the end she grudgingly said we could stay where we were for a short while. 2. We got talking to some guys at a table nearby, one of whom was launching a new hot chocolate and kindly offered us some samples. Not only did the restaurant staff refuse to provide hot water so we could try this (even when we offered to buy a pot of tea he said we couldn't have one as he knew we'd use the hot water to make the hot chocolate within a few minutes they had come over and interrupted our discussion again to tell us we weren't allowed to have the samples (a couple of small cups) visible on the table and had to put them in our bags. So rude and totally ridiculous. I have since tried the hot chocolate at home and it's a lot better than what The Waterway served me last time I had hot chocolate there, so maybe they should have shown a bit of interest. 3. We were kicked off our table by the rude hostess at 6 p.m. even though the terrace was still almost empty, and sent to sit in a draughty lower area with no table service. After another hour I noticed the terrace was still mostly empty and asked staff why we had been moved. It turned out that they had moved us, existing customers, off our table in case of walk-ins for dinner At no point did anyone ask us if we would like to order dinner. Were it not for the unpleasantness of the staff, this would have been a four-star review, but I have never felt so unwelcome as I did at this restaurant. The staff need to sort out their miserable attitudes and learn the meaning of hospitality.

We go out with our family friends every Sunday for lunch and this was the best time we’ve had for a long time! We sat outside with warm cosy heaters. We had three kids with us. The menus is excellent, delicious food, but what stands...out more than anything is the attentive service. Our waiter, Raul, was charming, helpful with the children and always on hand and everything arrived immediately! When lunch was served three waiters arrived in unison! Excellent family friendly establishment. Highly recommended!

Went in for early Sunday lunch. Had Roast Chicken dry and overcooked with Yorkshire Pudding was cold. Partner had the fish which was good. However, the servers were friendly — and quick service. They also refunded the cost of the chicken. It’s local and...our first time there. So we will give it another go on the basis the servers were good and just hope the chef was having an off day.

Went here for the first time ever to meet up with my cousin and her fiance who I got to see for the first time. My mum was the one who suggested the waterway becaise it was a place iI could get to without to...much stress. The atmosphere was nice and quiet when we arrived and the staff were nice amd friendly at first but i would say mid way after we ordered our food amd recieved it their customer service and friendless went flat a bit . I didnt understand why as they werent busy the whole time we were there they had a few groups of people outside and that was it from what i could see so i was left feeling uncomfortable at the end I think the rest of my family didnt really care but to me if you choose to visit a place like this friendly service as well as everything else should be consistant but sadly it wasnt. I thought the food was delicious and well presented. In all the location and food seem good but they need to improve on their customer service.