The Tavern Pub - London

We had a reservation for 1 o'clock and arrived a few minutes early. Although the lights were on, the doors were closed. We entered through the hotel entrance and approached an inner door where we could see a man at the bar. I knocked, but he ignored us. When I knocked again and mentioned our reservation, he replied that he wasn't ready yet. This was around 1:05 PM (the pub was advertised as opening at 12 PM), and he left us standing outside without letting us in to sit down. Frustrated, we decided to leave and look for another place. As we exited the garden area around 1:10 PM, the man opened the doors and looked at us as if to let us in. I told him that we had never experienced such poor service and that we had a reservation, adding that we were accompanied by two children. He claimed he had no knowledge of our booking. Regardless, he should have opened the doors when I mentioned our reservation. His attitude was very rude and unprofessional.

We had a reservation for 1 PM and arrived a few minutes early. Although the lights were on, the doors were locked. We entered through the hotel entrance and found an inner door where we could see a man at the bar. I knocked, but he didn’t acknowledge us. I knocked again and informed him that we had a reservation. He told us he wasn’t ready yet. At this point, it was around 1:05 PM, and the pub was supposed to open at noon. He left us waiting outside and didn’t even let us in to sit down. Frustrated, we decided to leave and look for another place. Just as we were exiting the garden area around 1:10 PM, the man opened the doors and gestured for us to come in. I told him that I had never encountered such poor service, mentioned our reservation, and noted that we had two children with us. He claimed he wasn’t aware of any booking. Regardless, he should have let us in when I stated we had a reservation. His response that he wasn’t ready was incredibly rude and unprofessional.