Caffe Concerto Oxford Street - London

After being told on presentation of our booking that the restaurant does not work with The Fork we were presented with menus. I informed them that I had booked afternoon tea as a present for my guests so we did not need to choose. Advertised as 18.95 per person . Beware, it isn't ! It starts at 22.95 but in small print without sandwiches and there are two. Is you don't specify you get the nonuxury one which is 28.95. very good but not worth a difference of 6 euros for the sandwiches unless you know what you are paying.

We were really disappointed. We had booked for 3 but were told that the booking is irrelevant. We were left waiting for 20 minutes, staff would look at us but carry on chatting. staff then went on a rant about the different websites that they use and which he prefers. Staff member was aggressive. We ended up leaving after waiting another 25 minutes after being seated. We left really upset.

Really liked the classic burger and chocolate eclair

We selected the afternoon tea package, but the cakes that were brought to us were different from the ones shown in the menu photos. However, after we brought this to the attention of the staff, they provided us with different cakes. We tried to order the dry champagne but unfortunately, it was not available. The staff seemed to be quite busy, resulting in slow service when placing our order. Once the food arrived, everything was satisfactory. The restaurant is in a good location.

I cannot believe it! I made a reservation well in advance, specifying that we were celebrating both of my kids' birthdays - one for afternoon tea, two for breakfast, and one for pizza. I even included a note requesting these specific arrangements. However, when we arrived at the restaurant, they informed me that they couldn't accommodate our requests. They claimed they didn't receive the notes from OpenTable and that it didn't filter through. Despite my repeated attempts to contact them before our arrival, I was never able to speak to a real person regarding our arrangements. Overall, it was a huge disappointment.