Dunkin' - Loganville

Exceptional service from Kehinde, she was so friendly and professional. We have a dozen donuts. No wait this evening and everything was so easy. The donuts were soft fresh and completely delicious. Fantastic experience. We will return.

The espresso machine has been down for WEEKS! Who wants to wait in line to place your order to be told the espresso machine is down, at least put up a sign so people can know ahead of time, inconsiderate.

Although I love Dunkin, I purposely avoid going to this location. The drive through is too small for the area it occupies and blocks traffic. More importantly, they seem to be having serious operational issues. My husband and I ordered ourselves drinks and breakfast and of the 6 items we ordered, the only correct two that we received were our cup of water and the hash browns. My drink was not what I ordered and our sandwiches were also made incorrectly with ingredients we didn't order. We actually saw on the screen that our order had been put in incorrectly and when we told the drive through operator, they assured us that our food at the window would be correct, which we discovered it was not. We didn't even get the right donut that we asked for. So that seems to imply that either they don't know how to put orders into the system correctly or they just don't care. The staff are polite enough, but I can't count on getting what I order. The line on weekends is ridiculous and I've waited 30 minutes before. I skip this location and drive to the ones in Grayson or Snellville if I really need a caffeine fix.

I do not recommend this location! One of the employees were extremely rude. She told me she couldn't hear me so I spoke up a little louder for her and she started speaking over me with attitude I asked for a regular chocolate donut and was charge for a chocolate donut cake. After telling her numerous times I only wanted a chocolate donut I still didn't receive it until the manager came. Not only that but I ordered two bacon egg and cheese bagels and only received one. Even after saying I wanted two the lady still spoke over me. I ordered a regular everything cream cheese bagel and you won't believe it but there was no cream cheese on the bagel. I don't know how you forget the main ingredient in a cream cheese bagel. Anyway it's not worth it definitely go to a different location. Or just go to Starbucks cause this place is terrible with Poor customer service.

Maybe I should be happy this didn't land in my hash browns?